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Guest Services Specialist

2 months ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

Become a Part of Our Esteemed Team

We invite you to join our prestigious establishment as a Full-Time Seasonal Guest Services Specialist. Immerse yourself in a vibrant and innovative atmosphere focused on delivering unparalleled service to our esteemed guests. Your responsibilities will encompass welcoming and assisting visitors, addressing their requests, and offering insightful recommendations to ensure an unforgettable stay.

Key Responsibilities:

  • Check in hotel guests and provide comprehensive information regarding their accommodations
  • Oversee guest accounts and manage billing processes
  • Engage with guests prior to their arrival and throughout their visit
  • Respond to customer inquiries and resolve any issues that may arise
  • Keep current on local attractions and activities to enhance guest experiences

About You:

  • Experience in luxury hospitality or guest relations is preferred
  • Familiarity with property management systems is advantageous
  • Excellent communication and organizational skills
  • Preference for candidates with experience in high-end hospitality or multilingual capabilities
  • Ability to thrive in a fast-paced environment while delivering exceptional service
  • Must be eligible to work in Canada

What We Offer:

  • Affordable accommodation options for staff
  • Recognition programs and celebratory events for employees
  • Complimentary meals during working hours
  • Paid leave and holiday entitlements
  • Opportunities for training and professional development
  • Exclusive Discovery Nights at Four Seasons locations globally

About Our Company:

Our luxury establishment is committed to delivering extraordinary guest experiences and fostering lasting memories. Join a team that prioritizes collaboration, dedication to service excellence, and personal advancement.