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Key Account Manager
2 months ago
We are seeking a highly skilled Key Account Manager to join our team at Ignition. As a Key Account Manager, you will be responsible for driving business growth and customer success through strategic account management.
Key ResponsibilitiesProactively manage and grow a large portfolio of assigned customers, building strong relationships to help them achieve their business objectives.
Develop and execute customized account plans to drive revenue growth, increase customer satisfaction, and identify new business opportunities.
Collaborate with cross-functional teams to ensure seamless delivery of Ignition's solutions and services, resulting in exceptional customer experiences.
Conduct regular business reviews with customers to understand their needs, provide strategic guidance, and identify areas for improvement.
Develop and maintain in-depth knowledge of Ignition's products and services, as well as industry trends and best practices, to provide expert advice to customers.
Identify and pursue new business opportunities within existing customer relationships, leveraging Ignition's solutions to drive growth and expansion.
Work closely with sales teams to ensure alignment and coordination on customer engagement and growth strategies.
Develop and maintain relationships with key stakeholders, including customer executives, to ensure Ignition's solutions meet their evolving needs.
Stay up-to-date on industry trends, competitor activity, and market developments to inform strategic account management decisions.
Proven experience in account management, sales, or a related field, with a strong track record of driving business growth and customer success.
Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Strong business acumen, with the ability to analyze customer needs, develop strategic plans, and drive revenue growth.
Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
Proficiency in CRM software, with experience in managing large customer portfolios and developing customized account plans.
Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement.
Ability to travel as needed, with a valid driver's license and a clean driving record.
A competitive salary and bonus structure, with opportunities for career growth and professional development.
A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
A dynamic and supportive work environment, with a team of experienced professionals who are passionate about driving business growth and customer success.
Opportunities for professional development, including training, mentorship, and career advancement.
A collaborative and inclusive culture, with a focus on diversity, equity, and inclusion.
