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Customer Service Representative

2 months ago

Fredericton, New Brunswick, Canada HAPPY NAILS & SPA Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team at HAPPY NAILS & SPA as a Beauty Salon Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing appointments, and maintaining a clean and organized reception area.

Key Responsibilities
  • Customer Service: Greet clients and visitors, respond to inquiries, and provide information about our services and policies.
  • Appointment Management: Schedule and confirm appointments, manage waitlists, and ensure timely communication with clients.
  • Administrative Tasks: Maintain accurate records, process payments, and perform other administrative duties as needed.
  • Communication: Answer phone calls, respond to emails, and communicate with clients and staff in a professional and courteous manner.
  • Team Collaboration: Work closely with our nail technicians, estheticians, and other staff members to ensure seamless service delivery.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 1 year to less than 2 years of experience in a customer-facing role or equivalent experience.
  • Skills: Excellent communication and interpersonal skills, ability to work independently, and proficiency in MS Office.
Working Conditions

This is a permanent, full-time position with a regular schedule of 30 to 44 hours per week. The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service.