Centralized Operations Reservations Coordinator
2 months ago
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable guest experiences.
About the RoleWe're seeking a highly skilled and dynamic Centralized Operations Reservations Agent to join our team. As the first point of contact for our guests, you'll be responsible for providing exceptional service, handling reservations, and ensuring seamless communication across all hotel departments.
Your key responsibilities will include:
- Selling the hotel and providing information to prospective guests
- Capturing sales from incoming calls and coordinating details of reservations
- Ensuring guests are well looked after from the start
- Providing general information about the hotel and assisting callers
- Responding to emergencies by connecting the appropriate individuals by phone or radio
We're looking for a candidate with excellent communication and problem-solving skills, attention to detail, and the ability to multitask. You'll need to possess strong computer literacy, knowledge of phone operations, and a high degree of patience and discretion. An outgoing personality and a can-do approach to any task are essential.
Preferred qualifications include:
- 1-2 years of experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator, or Order Taker in a fast-paced hotel operation
- Previous experience with OPERA PMS is an asset
- Fluency in reading, writing, and spoken English is required
- Additional language skills are a definite asset for career growth
- Completion of Post-Secondary Education in Hospitality or a related field
We're committed to providing a comprehensive benefits package, including:
- Paid time off, including vacation days, floating days, and sick days
- Employee Travel Program with complimentary room nights and employee experience rates at Four Seasons Hotels and Resorts
- Excellent Training and Development opportunities
- Employee Meals
- A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP, and paid time off
The ideal candidate will have an open availability and be able to work weekdays, weekends, overnights, and holidays.
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