Vacation Ownership Specialist

2 weeks ago

MontTremblant, Canada Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and experienced Concierge to join our team at Hilton Grand Vacations. As a Concierge, you will be responsible for providing exceptional guest experiences and ensuring that our owners and guests have a memorable vacation.

Key Responsibilities
  • Guest Services
    • Book qualified prospects for vacation ownership presentations or alternate marketing options.
    • Maintain the site minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment.
    • Provide a specialized check-in experience, and possibly, escort guest to unit, as defined by role.
    • Learns and delivers branded and scripted marketing pitch.
    • Collects deposits for vacation ownership presentations booked.
    • Books and sells area activities for on-site guests according to business needs and as directed by management.
    • Provides guests with site and area information upon request.
  • Concierge Services
    • Maintains familiarity with all Company programs, systems and resorts.
    • Remains current on all area attractions and dining options.
    • Knows home resort and all of the amenities that it offers to members, owners, and guests.
    • Reports all negative guest experiences to the In House Marketing Manager.
    • Participates in a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management.
  • Team Collaboration
    • Responsible for offering full concierge services to guests by calling them prior to their arrival, as well as calling guests who are already on property.
    • Responsible for covering a variety of shifts according to business needs, including VIP Concierge, Pre-Arrival, Lobby Ambassador/Greeter and desk Concierge.
    • Responsible for attending all in-house, regional, and staff meetings and trainings, as requested by management.
    • Performs accurate accounting and reporting of all shift(s) details as directed by manager.
    • Responsible for completing all required Company trainings and compliance courses as assigned.
  • Professionalism
    • Adheres to company standards and maintains compliance with all policies and procedures.
    • Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
    Why Join Our Team?

Hilton Grand Vacations is a leading vacation ownership company bringing our guests' vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Qualifications
  • High School Diploma or equivalent.

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