Concierge Ambassador

1 week ago

MontTremblant, Canada Hilton Grand Vacations Full time
Concierge Job Description

As a Concierge at Hilton Grand Vacations, you will be responsible for delivering exceptional guest experiences and driving sales growth through targeted marketing efforts.

Key Responsibilities:
  • Book qualified prospects for vacation ownership presentations or alternate marketing options.
  • Maintain site minimum standards for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment.
  • Provide a specialized check-in experience and escort guests to their units as defined by role.
  • Learns and delivers branded and scripted marketing pitches.
  • Collect deposits for vacation ownership presentations booked.
  • Book and sell area activities for on-site guests according to business needs and as directed by management.
  • Provide guests with site and area information upon request.
  • Maintain familiarity with all Company programs, systems, and resorts.
  • Remain current on all area attractions and dining options.
  • Know home resort and all amenities offered to members, owners, and guests.
  • Report all negative guest experiences to the In-House Marketing Manager.
  • Participate in weekly and monthly reviews of targeted penetration and budgeted Volume per Guest (VPG) with management.
  • Offer full concierge services to guests by calling them prior to arrival and while on property.
  • Cover a variety of shifts according to business needs, including VIP Concierge, Pre-Arrival, Lobby Ambassador/Greeter, and Desk Concierge.
  • Attend all in-house, regional, and staff meetings and trainings as requested by management.
  • Perform accurate accounting and reporting of all shift details as directed by manager.
  • Complete all required Company trainings and compliance courses as assigned.
  • Adhere to company standards and maintain compliance with all policies and procedures.
  • Practice the highest standards of professionalism when interacting with team members, management, owners, members, and prospects.
Why Work for Hilton Grand Vacations?
  • Our Mission and Values
  • Internal growth opportunities
  • Being part of an industry leader in the hospitality field
  • Benefits include extended health & dental and vision coverage
  • Short-term and long-term disability benefits
  • Employee Assistance Program
  • Wellness allowance
  • Group RRSP
  • Team Member and Family Travel Program providing reduced hotel room rates
Qualifications:
  • High School Diploma or equivalent

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