Collections Customer Service Specialist
4 weeks ago
About Total Credit Recovery:
We are an innovative organization in the financial services industry, employing over 550 dedicated professionals across multiple locations in Canada. We are currently in search of motivated, dynamic, and professional individuals to fill the role of a Customer Service Collections Representative.Key Responsibilities:
Initiate contact with clients via telephone to facilitate the repayment of overdue accounts. Ensure that every interaction with a client is conducted with professionalism, adhering to our corporate, regulatory, and client standards. Utilize online resources and analytical skills to locate clients effectively. Accurately document the outcomes of all communications. Meet and exceed performance goals and objectives.Qualifications:
Eagerness to learn and grow. Proficient in English, both spoken and written. Professional demeanor with a tactful and empathetic approach. Strong computer proficiency. Eligibility to work legally in Canada. Successful completion of a criminal background check. Positive references. Previous experience in a call center setting is advantageous.Benefits We Provide:
Competitive compensation package. Opportunities for commissions, contests, and bonuses. Comprehensive paid training. Vacation entitlement within the first year of employment. Excellent benefits including medical, dental, and vision plans. A friendly and enjoyable workplace atmosphere. Career advancement opportunities.-
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