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Customer Service Representative

1 month ago

West Kelowna, British Columbia, Canada Mr. Rooter Full time
About Mr. Rooter Plumbing

At Mr. Rooter Plumbing, we're dedicated to providing top-notch customer service and expert plumbing solutions to homeowners in our community. Our team is passionate about delivering exceptional results and building long-lasting relationships with our customers.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you'll be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Communicate with customers to understand their needs and concerns
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide accurate and timely information to customers regarding their plumbing needs
  • Work collaboratively with our team to ensure seamless customer service
  • Meet or exceed customer satisfaction targets
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance