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Network Operations Center Intermediate Analyst
1 month ago
At Long View Systems, we're proud of our reputation as one of North America's most dynamic IT providers. Our culture is built on collaboration, support, innovation, and enthusiasm, making us a great place to work. We're committed to helping our team members live life to its fullest.
Job SummaryWe're seeking a driven and self-motivated Intermediate Network Operations Center (NOC) Analyst to join our Calgary team. As a key member of our NOC team, you'll be responsible for ensuring the operational uptime of the tools used to monitor and manage our clients' environments.
Key Responsibilities- Respond to incidents such as infrastructure, network, or SQL problems, and access requests to various tools like Secret Server and SolarWinds.
- Actively work in monitoring, event, and incident management tools like SolarWinds – Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now.
- Manage server backups and maintenance plans across the client environment.
- Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar.
- Perform physical infrastructure checks regularly and remediate any issues.
- Complete quarterly vulnerability scans and remediate identified issues.
- Provide training and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements, and standards.
- Assist the team lead in managing escalations related to client incidents and inquiries.
- Maintain an application that was built in-house to assist with day-to-day operations of an analyst.
- 4+ years of experience managing complex, multi-tenant infrastructure tools, on-premises and cloud-connected technologies.
- Experience managing IT service management tools including performance monitoring and ITSM solutions.
- Experience working with and managing incidents, problems, changes, and service requests that follow ITIL framework standards.
- Experience with first-level server technologies (ie. remoting into servers, implementing patches).
- Proven ability to troubleshoot and resolve technical and procedural issues.
- Basic understanding of Visual Basics programming language (or equivalent language).
- Great people and culture.
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities.
- Interesting work – Be part of exciting projects while accessing all the latest technologies.
