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Sales Operations Coordinator

2 months ago

Durham, Canada Sinoboom North America Full time
Job Title: Inside Sales Coordinator

We are seeking a highly organized and proactive Inside Sales Coordinator to support our sales team in optimizing operations and enhancing customer satisfaction. The ideal candidate will play a crucial role in demand forecasting, inventory management, and maintaining effective communication with our factories.

Key Responsibilities:
  • Demand Forecasting & Planning:
    • Collaborate with sales to obtain a rolling 100-day demand forecast (N+2).
    • Generate factory build requirements and submit SIOP reports by the 10th of each month.
    • Conduct monthly reviews with international partners to reconcile inputs against the shipping plan.
  • Inventory Management:
    • Monitor inventory status and track aged fleet to meet turnover goals.
    • Liaise with factories on delivery lead times and track on-time delivery (OTD).
    • Develop and publish monthly metrics for factory OTD versus requests.
  • Sales Support:
    • Manage and update product pricing files in SAP.
    • Work with product engineering to obtain and load options pricing into SAP.
    • Assist sales in generating quotes as needed.
  • Call Center Management:
    • Oversee the call center for equipment, parts, and services.
    • Coordinate special build/purchase order requirements with factories.
  • Reporting & Analysis:
    • Update key performance indicators (KPIs) weekly for Canada.
    • Act as the point of contact for demo equipment approvals and track status.
    • Conduct basic credit reviews in collaboration with finance and track product ECO changes.
  • Order Management:
    • Expedite and track urgent orders with international partners.
    • Schedule and document monthly and quarterly business reviews with sales representatives.
  • Sales Analytics:
    • Publish monthly sales analytics for Canada and product mix.
    • Report monthly shipments by manufacturers for Canadian sales team.
  • Database Management:
    • Maintain and update the customer database in CRM systems.
    • Collaborate with IT on effective software implementation.
    • Share monthly CRM reports with key insights.
  • Financial Management:
    • Track past dues and work with finance on resolutions.
    • Implement a credit application process for customer creditworthiness.
  • Core Values and Internal Controls:
    • Implement and uphold the company's core values and support a positive work environment.
    • Adhere to internal controls policies and support IPO needs as required.
    Qualifications:
    • Bachelor's degree in Business, Sales, or a related field, or equivalent experience with a GED or high school diploma.
    • Proven experience in sales coordination, inventory management, or related roles.
    • Strong proficiency in Microsoft Excel and experience with SAP and
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Strong analytical and problem-solving abilities.
    • Mandarin speaking is a plus but not required.
    What We Offer:
    • Competitive salary and benefits package.
    • Opportunities for professional development and growth.
    • A collaborative and supportive work environment.

We are looking for a highly motivated and detail-oriented Inside Sales Coordinator to join our team at Sinoboom North America. If you have a passion for sales coordination and a keen eye for detail, we encourage you to apply.