Field Case Manager

1 month ago

Vancouver, British Columbia, Canada Innomar Strategies Full time

Overview

At Innomar Strategies, our team members play a crucial role in shaping healthier futures. Every individual contributes significantly to our mission of enhancing the well-being of both people and animals. If you are passionate about making a meaningful impact in the healthcare sector, we invite you to explore this opportunity.

Key Responsibilities

Program Management

  • Tailors program components to align with the requirements of designated prescribing healthcare professionals.
  • Ensures compliance with nursing practice standards set by the relevant regulatory body.
  • Assists in patient enrollment by reviewing their status and preparing necessary documentation for coverage requests.
  • Continuously evaluates programs and offers recommendations to improve service quality and outcomes.
  • Completes all necessary reports related to program activities and expenses.

Patient Assistance

  • Greets patients and collects essential information for program participation.
  • Provides therapy guidelines to both patients and healthcare providers.
  • Coordinates patient services to ensure timely access to therapies based on performance indicators.
  • Manages coverage activities with insurers in accordance with established protocols.
  • Follows up with patients regarding reimbursement outcomes.
  • Guides patients through financial assistance options.
  • Facilitates pharmacy selection and coordinates medication delivery.
  • Supports patients in therapy coordination and ongoing monitoring.
  • Reports any adverse events in accordance with established procedures.
  • Identifies barriers to coverage and communicates these to the program management team.

Mentorship and Support

  • Assists in the training and development of new Field Case Managers as required.
  • Provides ongoing support to colleagues through regular communication.
  • Maintains positive relationships with the Patient Support team.
  • Delivers timely information to patients and clinics as needed.

Client Engagement

  • Participates in meetings with key opinion leaders and sales representatives.
  • Builds strong relationships with healthcare professionals and their office staff to ensure seamless patient management.
  • Proactively addresses client concerns related to assigned healthcare providers.
  • Attends educational events and shares insights on new developments.
  • Conducts presentations to healthcare professionals in collaboration with sales representatives.
  • Acts as a liaison, providing feedback to the Patient Assistance Program based on field observations.
  • Maintains communication with program management, healthcare professionals, and patients as necessary.

Additional Responsibilities

  • Completes all required reports including timesheets and expenses.
  • May be assigned additional tasks as needed.
  • Availability for on-call duties may be required.

Qualifications

  • Registered Nurse (RN) or Registered Practical Nurse (RPN) with current registration.
  • Preferred experience in case management.
  • Minimum of three years of nursing experience in a clinical environment is advantageous.
  • Willingness to travel within the designated area, including potential overnight stays.
  • Basic Cardiac Life Support (BCLS) certification may be necessary based on the program's therapeutic focus.
  • Possession of a valid driver's license and reliable transportation for regional travel.
  • Experience in various therapeutic areas is beneficial.
  • Typically requires five years of experience in reimbursement or pharmaceutical sales, managed care, or clinical support.
  • Background in business administration or pharmaceutical sales is an asset.
  • Understanding of reimbursement structures and processes is advantageous.
  • Experience with reimbursement navigation and special authorization processes is a plus.
  • Strong analytical skills and the ability to interpret regulations and legislation are essential.
  • Fluency in English is required; proficiency in French may be necessary based on program needs.

Essential Skills

  • Knowledge of the pharmaceutical distribution industry.
  • Exceptional customer service abilities.
  • Strong business acumen and analytical skills.
  • Critical thinking and effective communication skills.
  • Excellent organizational skills with attention to detail.
  • Ability to meet deadlines consistently.
  • Strong problem-solving capabilities.
  • Proficient in Microsoft Office Suite.
  • Must maintain a valid, unrestricted driver's license.

What We Offer

Innomar Strategies provides a comprehensive benefits package that promotes an inclusive culture and supports our team members' well-being. Our offerings include medical, dental, and vision care, along with additional benefits focusing on physical, emotional, financial, and social wellness. We also encourage personal growth through various training programs, professional development resources, and opportunities for mentorship and community involvement.

Work Schedule

This is a full-time position.

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