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Field Nurse Case Manager, British Columbia, Canada
2 months ago
About McKesson
Mckesson is a leading healthcare services company that delivers insights, products, and services that make quality care more accessible and affordable. We are known for our impact-driven approach and our commitment to improving the health and well-being of patients and communities.
Job Summary
The Field Nurse Case Manager will play a critical role in supporting patients and healthcare professionals through our Patient Support Program. This is a unique and rewarding nursing role that will touch on multiple therapeutic areas, requiring individuals who are passionate about making a meaningful difference in patients' lives.
Key Responsibilities
- Act as a single point of contact for physicians, clinic nurses, and patients, providing customized administrative and clinical support for physicians, frequently within their offices.
- Support patient onboarding and ongoing needs of patients and HCPs throughout the entire treatment journey.
- Provide patient education on disease state and medication, including side effect management, injection training, adherence support, and adverse event reporting.
- Establish and cultivate strong relationships with the healthcare provider community.
- Collaborate with internal partners, including pharmacy, manufacturer sales reps, medical colleagues, and clinic teams, to support all elements of the patient journey.
- Escalate management in cases where assistance beyond program scope is required.
- Drive a high level of customer satisfaction and facilitate program activities by uncovering and addressing the unmet needs of patients and HCPs.
Requirements
- Nursing degree or equivalent.
- Registered and in good standing with the College of Nurses of British Columbia.
- 3+ years of RN experience in a hospital setting and/or 1+ year of Patient Support Programs (PSP) experience.
- Valid Driver's License, current auto insurance policy, and access to reliable transportation for regional travel.
Preferred Qualifications
- Experience in bio-pharmaceuticals, sales, and/or customer relationship building.
- Experience in immunology, rheumatology, dermatology, and gastroenterology.
- Experience with biologic medications, including pre-workup requirements.
- Thorough knowledge of adult learning principles and training to support injection training, patient disease and medication education, and appropriate adherence support.
- Comprehensive knowledge of assigned product lines.
- Substantial knowledge of personal computers and accepted business software.
