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Diesel Engine Service Specialist
2 months ago
JOB SUMMARY
We are seeking a skilled Diesel Engine Service Specialist to contribute to our operations.
In this position, you will have the opportunity to impact our service delivery in the following ways:
· Execute repairs on engine systems within a workshop environment
· Conduct maintenance and repairs using diagnostic equipment
· Keep comprehensive records of serviced machinery
· Comply with Cummins Health, Safety & Environmental standards
· Engage in continuous learning and certifications on both new and existing Cummins technologies
· Maintain personal tools in good working condition
SUCCESS FACTORS
(Entry Level):
· Focused on routine maintenance or basic repair tasks
· Requires oversight and evaluation of work quality
(Intermediate Level):
· Capable of performing intricate internal engine repairs
· Conducts engine overhauls with minimal supervision
(Advanced Level):
· Proficient in troubleshooting with little to no assistance from diagnostic tools
· Handles larger, more complex engine rebuilds
· Provides mentorship to junior technicians, including technical guidance and documentation
COMPENSATION AND BENEFITS
Competitive salary based on experience. Additional benefits may vary by location and can include options such as a Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a comprehensive range of personal and professional benefits.
At Cummins, we uphold the principles of diversity and employment equity as outlined in the Employment Equity Act, striving to ensure our workforce reflects the diverse nature of society.
Our policy is to provide equal employment opportunities to all qualified individuals without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or any other status protected by law.
The selected candidate will undergo our Pre-Employment Background Screening process, which includes a Criminal Background Check.
REQUIRED QUALIFICATIONS
Skills
Effective communication - Developing and delivering multi-faceted communications that clearly address the unique needs of various audiences.
Complexity management - Navigating complex, high-volume, and sometimes conflicting information to effectively resolve issues.
Customer orientation - Building robust customer relationships and providing customer-focused solutions.
Talent development - Cultivating individuals to achieve both their career aspirations and the organization's objectives.
Self-improvement - Actively pursuing new opportunities for growth and challenge through both formal and informal development avenues.
Service documentation - Creating and verifying customer, equipment, and technical information; capturing specific data using required service tools; adhering to procedures and documenting necessary information in the service management system to maintain an accurate record of work performed.
Technical escalation - Gathering product technical issue information and utilizing available resources, including data management tools; escalating issues to higher levels of expertise while balancing timely customer responses with investigative efforts; documenting all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate responses to ticket resolutions in a timely manner.
Diagnostics application - Translating customer complaints into a troubleshooting plan; following guided workflows, procedures, and specialized equipment such as mechanical and electronic service tools to diagnose software issues and isolate faulty components for successful repairs; validating repairs by replicating complaints to ensure resolution; documenting troubleshooting results in business systems for payment and historical tracking.
Electronic service tool application - Identifying the necessary hardware and software tools for a service event; utilizing the appropriate electronic toolset to maintain products or diagnose and troubleshoot issues; interpreting electronic tool results or recommendations to determine subsequent steps for service resolution.
Product repair and maintenance - Repairing and maintaining mechanical/electrical products according to guidelines, using required tools within standard repair times to ensure quality repairs; disassembling and assembling engines or power generators following guidelines, using required tools to maintain a clean and organized workspace; inspecting and replacing parts and components following reuse guidelines to minimize customer ownership costs; performing progressive damage checks according to guidelines to restore equipment to pre-failure conditions.
Engine systems interactions - Analyzing the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to effectively and accurately diagnose and repair.
Health and safety fundamentals - Promoting and exemplifying proactive health and safety behaviors by identifying, reporting, and participating in actions to enhance health and safety, contributing to an injury-free workplace.
EDUCATION, LICENSES, CERTIFICATIONS
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from a relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
EXPERIENCE
Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
Experience on mine sites is considered an asset.
This position will adhere to all terms and conditions set forth in the IUOE CBA. Shift schedule: 5X2 or 4X3, Monday through Friday. Evening and weekend opportunities may be available.
Required: drivers abstract, motor vehicle history report, and Journeyperson Certificate.
