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Teaching Operations Assistant

2 months ago

Ottawa, Ontario, Canada British Council Full time

Job Title: Young Learner Coordinator

Location: Remote

Type of Contract: Fixed-term, maternity cover

Employment Requirements: Pre-existing right to work in Bulgaria at the time of application.

Pay Band: Local pay band 2/J

Salary: 1 800 BGN gross /month/full time

Additional Benefits:

  • 13th salary
  • Additional Medical insurance covering immediate family
  • 23 working days of annual leave
  • Work in international environment
  • Opportunities for personal development and advancement
  • Discounts for our English courses and exams for you and your closest family
  • Terminal Gratuities

Role Purpose: To provide coordination and logistical support to ensure the smooth running of the teaching operation.

Main Accountabilities:

  • Delivers a range of administrative and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency.
  • Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards.
  • Maintains accurate customer records that are compliant with corporate requirements.
  • Performs basic analysis and review data/tasks/information, to support process improvement.
  • Provides logistical support within the Teaching centre and supports delivery of internal and external activities, to ensure they run smoothly and efficiently.
  • Receives and responds to enquiries from/to customers, and may be a specific point of reference for queries.
  • Identifies where more complex issues require resolution by others and refers them on accordingly.
  • Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience.
  • Proactively communicates and liaises with others to ensure effective coordination and delivery of events, services and activities.