Teaching Operations Coordinator

1 month ago

Ottawa, Ontario, Canada British Council Full time
Job Title: Teaching Operations Assistant

We are seeking a highly organized and detail-oriented individual to join our team as a Teaching Operations Assistant. In this role, you will provide coordination and logistical support to ensure the smooth running of our teaching operations.

Main Responsibilities:
  • Deliver administrative and customer services to maximize quality, continuity, and efficiency.
  • Ensure student registration, customer care, and re-registration processes are compliant with corporate policies and support effective teaching, learning, and service standards.
  • Maintain accurate customer records that are compliant with corporate requirements.
  • Perform basic analysis and review data/tasks/information to support process improvement.
  • Provide logistical support within the Teaching centre and support delivery of internal and external activities to ensure they run smoothly and efficiently.
  • Receive and respond to enquiries from/to customers, and may be a specific point of reference for queries.
  • Recognize and understand the impact of incidents arising and proactively alert the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience.
  • Proactively communicate and liaise with others to ensure effective coordination and delivery of events, services, and activities.
  • Build an understanding of relevant contacts and teams to enable effective resolution of issues when they arise.
  • Understand and adhere to risk management procedures relevant to teaching delivery to protect the interests of the British Council and its customers at all times.
  • Ensure compliance with corporate requirements when handling customer data to support effective reporting and decision making.
  • Plan and prioritize own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
Requirements:
  • English language skills to the CEF C1 level, Bulgarian to C1
  • Customer Management Communication Experience in a customer-focused environment
Working with Us:

We are a global organization that supports peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK.

We are committed to equality, diversity, and inclusion and welcome applications from all qualified candidates.

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