Service Navigator 2 Social Worker

2 days ago

Toronto, Ontario, Canada Strides - Toronto Full time
About Us

Strides Toronto is a leading multi-service agency dedicated to improving the mental, social, and physical health of infants, children, and youth from prenatal stages to age 29, and their families. Our comprehensive range of programs and services aims to build strength and resilience through equitable, accessible, and client-driven services, system leadership, and advocacy.

About the Role

The Service Navigator 2 Social Worker position is a full-time permanent role that requires a skilled and compassionate professional to provide service planning, navigation, and brief supportive counseling to children and youth experiencing mental health concerns, and their families. This position is initially dedicated to the transition of infants, children, youth, and their families from the SickKids Emergency Department into community-based mental health services and supports.

Key Responsibilities
  • Retrieve and review inbound referrals from SickKids Emergency Department to the Help Ahead.
  • Collaborate with the GH-CCMH case navigator to determine the appropriate transition pathway.
  • Connect with the child/youth and family to obtain information, match to potential services, and support client in determining service plan to address mental health concerns.
  • Collect information about strengths, service needs, risks, and related matters using established and/or standardized assessment tools.
  • Educate families about mental health and relevant services and processes to facilitate their understanding, support informed decision-making, and readiness for treatment.
  • Match client to services that meet mental health concerns, support informed decision-making, and make referrals to identified programs.
  • Utilize tools and make contact with potential programs as necessary to ascertain program availability and waiting time, if any, for treatment.
  • Be knowledgeable about ICYMH programs and service providers in Toronto to facilitate high-quality service navigation.
  • Develop and maintain collaborative working relationships with stakeholders and service providers to ensure the needs and goals of the youth and families are priority.
  • Facilitate service planning with community partners about referrals for complex clients which are directed to the Children's Service System Review and Consultation (CSSRC) and STEPS Residential Enhancement Fund.
  • Convene, organize, and chair regular meetings with community partner agencies (CSSRC, STEPS) to hear presentations on children with complex care needs.
  • Ensure accurate and timely documentation in client information system(s) in accordance with guidelines, organizational, and accreditation standards.
Requirements
  • Bachelor of Social Work (BSW) or Master of Social Work (MSW), or other Mental Health related discipline is required (Master's Degree preferred).
  • Minimum of three years of related experience.
  • Must be registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) as a Social Worker or the College of Registered Psychotherapists of Ontario (CRPO).
  • Excellent clinical assessment, formulation, and treatment planning skills is essential.
  • Experience with providing a broad range of clinical services and demonstrated effective work with a child and adolescent population who present a variety of clinically challenging issues.
  • Extensive knowledge of mental health disorders and diagnoses.
  • Familiarity with and exposure to the Diagnostic and Statistical manual.
  • Crisis Intervention and Management Training.
  • Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
  • An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
  • Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.
Preferred Qualifications
  • Understanding of departmental goals and the other roles/departments with whom they partner internally.
  • Ability, ease, and comfort in engaging and coordinating cross-sectoral teams when necessary.
  • A multi-systemic approach to working with families.
  • Extensive knowledge of other services within Child and Youth Mental Health sector and knowledge of community resources.
  • Customer service orientation and strong interpersonal skills.
  • Understanding of mental health sector, particularly in Toronto.
  • Cultural sensitivity and an openness to consulting with and bringing in relevant cultural supports as/when needed.
  • Able to work collaboratively and model that collaboration in interactions with service providers.
  • Fluency in another language(s), including sign language.
What We Offer

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. We provide a hybrid work model, competitive Group Health Benefits, and a Defined Contribution Pension plan. We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.

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