Franchise Performance Manager

4 weeks ago

St John's, Newfoundland and Labrador, Canada Restaurant Brands International Full time

About Restaurant Brands International:

Restaurant Brands International Inc. stands as one of the largest quick-service restaurant enterprises globally, boasting over $40 billion in annual system-wide sales and a network of more than 30,000 restaurants across 100+ countries. RBI is the parent company of four iconic quick-service restaurant brands: TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These brands have been dedicated to serving their guests, franchisees, and communities for many years. Through its Restaurant Brands for Good initiative, RBI is committed to enhancing sustainable outcomes concerning food, the environment, and community welfare.

Our Opportunity:

We are seeking a Franchise Performance Manager to play a pivotal role in our operations. Reporting to the Area Franchise Lead, the Franchise Performance Manager (FPM) serves as a vital partner and advisor to our restaurants. The FPM is responsible for reviewing and analyzing operational, financial, and business data, collaborating with Owners and Managers to enhance overall performance while ensuring compliance with business and operational standards. The FPM acts as the primary communication conduit between TDL and the Restaurant Owners and Managers within their designated area.

Key Responsibilities:

  • Functions as a business consultant and mentor to Owners and Managers on all facets of their restaurants, including financial performance, operational efficiency, team engagement, and customer satisfaction.
  • Examines all Restaurant Operating reports and audits, interprets the data, and collaborates with Owners and Managers to identify effective solutions.
  • Analyzes the financial, business, and operational performance of restaurants, identifies areas for improvement, and partners with Owners and Managers to develop strategies to enhance performance.
  • Conducts regular financial reviews (P&L, Balance Sheet) with Owners and Managers.
  • Ensures successful implementation of new initiatives, such as product launches, technological advancements, process enhancements, and marketing campaigns, to drive sales growth.
  • Represents the Tim Hortons Brand/Business with integrity and professionalism at all times.

Required Qualifications and Skills:

  • Minimum of 3 years of operational experience with P&L accountability, ideally in a multi-unit capacity within a national, franchise, or high-growth consumer or retail environment.
  • Bachelor's degree in business, hospitality, or a related discipline.
  • Strong business acumen and financial insight, coupled with business development skills.
  • Proven ability to build effective relationships and collaborate with others (Owners, Colleagues) to achieve objectives.
  • Capable of analyzing and interpreting data, identifying issues and their root causes, and exercising sound judgment in decision-making.
  • Excellent communication skills, with the ability to convey information clearly and effectively across various formats and audiences.
  • Willingness to travel within the region and adapt to operational needs, including availability during evenings and weekends.
  • Possession of a valid driver's license and a driving record that complies with provincial regulations.

Benefits:

  • Pension matching
  • Hybrid work model
  • Health benefits (medical, dental)
  • Short- and long-term disability coverage
  • Comprehensive global paid parental leave
  • Telehealth services
  • Employee Assistance Program
  • Discounted Gym Memberships

Restaurant Brands International and its affiliated companies are equal opportunity and affirmative action employers. We do not discriminate based on race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, provincial, or federal laws. Our policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.


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