Sales Support Coordinator

4 weeks ago

St John's, Newfoundland and Labrador, Canada Wyndham Hotels & Resorts Full time

Sales Support Coordinator

Wyndham Hotels & Resorts is seeking a dedicated Sales Support Coordinator to enhance our sales operations.

Why Choose Wyndham?

At Wyndham Hotels & Resorts, we are committed to making hotel travel accessible for everyone. As part of the largest hotel franchise organization globally, we focus on delivering exceptional value to our partners and guests. Our unique culture, defined by our core values of integrity, accountability, inclusivity, care, and enjoyment, empowers you to thrive. We prioritize the growth of our team members through comprehensive training, career development, mentorship, and educational support. We offer competitive compensation, benefits, vacation time, team appreciation events, flexible work arrangements, and more. Our commitment to diversity, equity, and inclusion fosters a welcoming environment for all backgrounds and experiences.

The Role

The Sales Support Coordinator plays a vital role in assisting the sales team and clients, facilitating revenue growth while gaining insight into the complete sales process. Key responsibilities include:

  • Assisting sales representatives by managing various tasks throughout the sales cycle.
  • Addressing customer inquiries and processing bookings efficiently.
  • Handling urgent incoming requests and ensuring timely completion of bookings.
  • Researching hotel options for extended stays or project requirements.
  • Modifying or canceling bookings as necessary.
  • Utilizing multiple reservation systems to adjust check-out dates or other details.
  • Collaborating with hotels to secure reservations during peak times.
  • Ensuring all necessary identification numbers are attached to reservations.
  • Generating reports to verify booking accuracy.
  • Working with the Commissions team for account management.
  • Retrieving folios for all bookings across systems.
  • Streamlining processes for folio retrieval when challenges arise.
  • Performing additional administrative tasks as required.
  • Developing expertise in specific segments.
  • Assisting with other accounts or segments as needed.
  • Flexibility in scheduling, including evenings and weekends, may be required.
  • Addressing basic customer service issues as they arise.

Qualifications for Success

  • Ability to engage in company-provided and self-directed training.
  • Strong multitasking capabilities.
  • Excellent verbal and written communication skills.
  • Proficiency in computer applications.
  • Familiarity with the travel industry is advantageous.

Required Qualifications/Experience

  • Education: High School Diploma.
  • Proficient in Microsoft Office Suite and related tools.
  • Knowledge of Salesforce, Sabre, Synxis, and Opera is beneficial.
  • Experience with web browsers (e.g., Microsoft Edge, Chrome).
  • Minimum one year of sales experience, preferably in the hospitality sector.

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