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Product Support Specialist

2 months ago

Saskatoon, Saskatchewan, Canada Brandt Full time
About the Role

Brandt is seeking a highly skilled Product Support Representative to join our team in the agricultural equipment industry. This is a fantastic opportunity to work in a fast-paced environment and provide exceptional customer service.

Key Responsibilities
  • Initiate outbound sales calls to customers to promote our products and services.
  • Respond to parts pricing inquiries from customers through various channels, ensuring accurate and timely responses.
  • Fulfill parts order requests from clients with precision and attention to detail.
  • Provide availability of inventory and shipping times to customers, ensuring seamless communication.
  • Collaborate with multiple vendors to offer customers various options for their parts requests.
Requirements
  • Proven ability to multitask and navigate multiple systems simultaneously.
  • Exceptional customer service skills, with a focus on delivering high levels of satisfaction.
  • Attention to detail to maintain accuracy and ensure customer requests are handled efficiently.
  • Strong written and verbal communication skills, with the ability to engage with customers through two-way communication.
  • Ability to work effectively in a team environment, with a focus on collaboration and problem-solving.
Preferred Qualifications
  • Previous experience in the agricultural industry, with knowledge of our products and services.
  • Experience in outbound sales, with a proven track record of success.