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Guest Services Supervisor

2 months ago

Kamloops, British Columbia, Canada Cushman and Wakefield Full time

Job Title

Customer Service Supervisor

Job Summary

Cushman & Wakefield is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and experience for our guests.

Key Responsibilities

  • Supervise and train a team of customer service representatives to provide excellent service to our guests.
  • Develop and implement customer service strategies to improve guest satisfaction and loyalty.
  • Manage the day-to-day operations of the guest services desk, including scheduling, staffing, and inventory management.
  • Collaborate with other departments to ensure seamless guest experience across all touchpoints.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement processes to improve efficiency and productivity.
  • Provide exceptional customer service and support to guests, including resolving complaints and issues.

Requirements

  • Minimum 2 years of experience in customer service or a related field.
  • Proven track record of delivering exceptional customer service and experience.
  • Strong leadership and supervisory skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; post-secondary degree or certification preferred.

What We Offer

Cushman & Wakefield offers a competitive salary and benefits package, as well as opportunities for professional growth and development.