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Pension Services Lead Associate

3 months ago

Burlington, Ontario, Canada Willis Towers Watson Full time

About Us

At Willis Towers Watson, our Retirement consultants possess extensive expertise in collaborating with organizations across various sectors. We have partnered with clients to implement some of the most innovative benefit design strategies available today. Our team merges knowledge in retirement and investment consulting to assist organizations globally in crafting, managing, and communicating diverse retirement plans.

Position Overview

As a Lead Associate in Pension Outsourcing, you will engage in a broad range of ongoing defined benefit plan administration tasks for clients, participate in special initiatives, and deliver tailored client support services. You will act as the primary project manager, enhancing client relationships and overseeing special projects while mentoring junior associates.

Your Responsibilities Will Include:

  1. Being the main daily liaison for clients regarding service delivery
  2. Reviewing the work and outputs of Analysts
  3. Identifying and escalating issues to Consultants/Senior Consultants as necessary
  4. Deepening your knowledge in retirement plan design and administration
  5. Following a career trajectory with opportunities for growth and advancement
  6. Utilizing state-of-the-art tools and resources while collaborating with top industry talent
  7. Assessing moderately complex benefits calculations and trust instructions
  8. Gathering, manipulating, reconciling, and reviewing participant data, addressing issues as they arise
  9. Resolving intricate plan provision inquiries and challenges raised by clients and colleagues
  10. Creating internal administration manuals for clients when needed
  11. Updating documentation materials as instructed
  12. Applying Towers Watson's Professional Excellence tools and methodologies to ensure efficient and high-quality service delivery
  13. Complying with plan documents and regulatory requirements in plan administration
  14. Leading and mentoring the team to ensure adherence to budgets, timelines, and quality standards
  15. Delivering projects that meet or surpass client expectations
  16. Enhancing efficiency within client teams by identifying process improvement opportunities
  17. Developing and training junior Analysts

Qualifications:

  • 6 to 9 years of experience in defined benefits plan administration and manual calculations
  • Bachelor's or Master's degree in mathematics, statistics, finance, or a related field with substantial quantitative coursework and a strong academic record
  • In-depth understanding of defined benefit plan design fundamentals
  • Excellent analytical and problem-solving abilities
  • Proficient in Microsoft Excel and Word
  • Meticulous attention to detail
  • Professional and client-oriented approach to colleagues and tasks
  • A willingness to seek experiences that broaden perspectives and facilitate learning
  • Ability to prioritize, work independently, and manage multiple projects within set deadlines

Equal Opportunity Employer