Customer Service Team Lead

4 weeks ago

Burlington, Ontario, Canada Best Buy Full time

Are you passionate about working with people and technology? We're looking for a Customer Service Supervisor to lead and coach a team of Specialists and create an amazing customer experience.

This role requires Full-time availability and involves motivating and inspiring your team to respond to customer concerns and create a positive experience.

Key Responsibilities:

  • Motivate and inspire your team to deliver exceptional customer service
  • Cultivate an inclusive team culture and learning environment
  • Oversee store KPIs, including revenue, merchandising standards, and inventory health
  • Maintain a healthy profit and loss

Requirements:

  • 2+ years' experience leading a retail team of at least 15 associates
  • 2+ years' experience managing and reviewing operational expenses and revenue
  • Proven track record of achieving and exceeding sales goals
  • Ability to create an inclusive, fun, and safe work environment

What We Offer:

  • Competitive wages and benefits
  • Employee discounts on awesome tech
  • An inclusive, fun, and supportive team
  • Training programs to build new and transferable skills

We're committed to creating a diverse and inclusive work environment at Best Buy. If you're passionate about working with people and technology, we encourage you to apply for this exciting opportunity.

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