Customer Service Team Lead

2 weeks ago

Burlington, Ontario, Canada Best Buy Full time

Are you passionate about working with people and technology? We are seeking a Customer Service Team Lead to lead and coach a team of Specialists and work together to create an amazing customer experience.

This role requires Full-time availability.

Key Responsibilities:

  • Motivate and inspire your team to respond customer concerns and create an amazing customer experience
  • Cultivate an inclusive team and learning culture while having fun
  • Oversee store KPI's (revenue, merchandising standards, inventory health, health & safety)
  • Maintain a healthy profit and loss

Requirements:

  • 2+ years' experience leading a retail team of at least 15 associates
  • 2+ years' experience managing and reviewing operational expenses and revenue
  • Proven track record of achieving and exceeding sales goals
  • Ability to create an inclusive, fun, and safe work environment

Why Best Buy:

  • Ability to work flexible schedule as per business needs
  • Competitive wages and benefits
  • Employee discounts on awesome tech
  • An inclusive, fun, and supportive team
  • Training programs to build new and transferable skills

We are looking for people who share our passion for technology and customer service.

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