Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at KOCHWILSON & CO. LTD. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.
Key Responsibilities- Technical Support: Respond to employee inquiries and resolve technical issues related to computer systems, software, and network connectivity.
- Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals, guides, and online resources to find solutions.
- Training and Development: Provide training and guidance to employees on the use of computer systems, software, and other technical tools.
- Documentation and Record-Keeping: Maintain accurate records of technical issues, solutions, and employee training.
- Team Leadership: Supervise and mentor junior technical support staff, providing guidance and support to ensure they meet performance expectations.
- Business Systems Support: Provide technical support for business systems, networks, and internet connectivity, ensuring seamless operation and minimal downtime.
- Equipment Setup and Maintenance: Set up and configure computer equipment, ensuring proper installation of cables, operating systems, and software.
- Web-Server Backup and Recovery: Perform regular backups and recoveries of web-server data, ensuring business continuity.
- Customer Service: Provide exceptional customer service to employees, responding to their technical needs and concerns in a timely and professional manner.
- Accuracy and Attention to Detail: Ensure accurate and thorough documentation of technical issues and solutions.
- Client Focus: Provide exceptional customer service, prioritizing employee needs and concerns.
- Interpersonal and Communication Skills: Develop and maintain strong relationships with employees, colleagues, and stakeholders, communicating technical information effectively.
- Initiative and Problem-Solving: Take initiative to resolve technical issues, using critical thinking and problem-solving skills to find creative solutions.
- Organizational and Time Management Skills: Prioritize tasks, manage time effectively, and meet deadlines to ensure efficient technical support.
- Teamwork and Collaboration: Work collaboratively with colleagues, stakeholders, and employees to achieve technical support goals and objectives.
- Ability to Multitask: Handle multiple technical issues simultaneously, prioritizing tasks and managing time effectively.
- Time Management: Manage time effectively, prioritizing tasks and meeting deadlines to ensure efficient technical support.
- Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- Experience: 1 year to less than 2 years of experience in technical support, IT, or a related field.
- Support for Persons with Disabilities: Provide awareness training to employees, creating a welcoming work environment for persons with disabilities.
- Support for Newcomers and Refugees: Recruit and support newcomers and refugees, providing mentorship programs and diversity training.
- Support for Youth: Offer on-the-job training and awareness training to create a welcoming work environment for youth.
- Support for Veterans: Provide awareness training and workshops to support Veterans in their transition to the civilian workforce.
- Support for Indigenous People: Provide cultural competency training and awareness training to create a welcoming work environment for Indigenous workers.
- Support for Mature Workers: Apply hiring policies that discourage age discrimination, providing phased retirement options and awareness training.
- Support for Visible Minorities: Apply hiring policies that discourage discrimination against members of visible minorities, providing diversity and cross-cultural training.
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