Hotel Operations Manager

4 weeks ago

Cobourg, Ontario, Canada Studio 1 Motel Full time
Hotel Assistant Manager Job Description

Studio 1 Motel is seeking a highly skilled and experienced Hotel Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:
  • Develop and implement policies and procedures to maintain high standards of service and quality.
  • Recruit, train, and supervise staff to ensure excellent customer service and efficient operations.
  • Conduct performance reviews and provide coaching to staff to improve performance.
  • Negotiate with suppliers to secure the best rates and services for the hotel.
  • Manage budgets and monitor revenues and expenses to ensure financial stability.
  • Develop and implement marketing plans to increase occupancy and revenue.
  • Oversee maintenance activities to ensure the hotel's facilities are well-maintained and safe.
  • Enforce policies and procedures to ensure compliance with hotel standards.
  • Address customer complaints and concerns in a professional and courteous manner.
Requirements:
  • College/CEGEP education.
  • 1-2 years of experience in hotel management or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and make sound decisions under pressure.
  • Proficiency in central reservation systems (CRS) and other hotel management software.
Work Environment:

Studio 1 Motel is a dynamic and growing hotel chain with a strong commitment to customer satisfaction and employee development. As a Hotel Assistant Manager, you will work in a fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional guest experiences.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Professional development and training opportunities.

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