Lead Technical Operations

3 weeks ago


Toronto, Ontario, Canada University of Toronto Full time

About Us

The University of Toronto's Temerty Faculty of Medicine is a leading health science institution in Canada, renowned for its groundbreaking research and education. As a global leader with over 9,000 faculty and staff, we are dedicated to fostering an inclusive environment that supports learning and growth.

MedIT, the information technology department for the Temerty Faculty of Medicine, partners with clients, the University, and third parties to deliver value-based, sustainable technology solutions. Our mission is to empower the Faculty to achieve its academic goals through enterprise IT services, a strong focus on Microsoft 365 Platform utilization, robust network infrastructure, and secure systems.

Your Opportunity

As Associate Director, Technical Operations & Infrastructure, you will lead and mentor teams responsible for designing, implementing, and maintaining complex technical systems and services across the Faculty. Collaborating closely with senior leadership, you will play a pivotal role in overseeing the development and maintenance of a reliable, modern, and enterprise-grade IT infrastructure.

Your responsibilities will encompass:

  • Managing Technical Support and AV operations to support learners, faculty, and staff across multi-site medical education initiatives.
  • Optimizing the activities of Application and Data Architecture teams and departmental IT units within the Faculty.
  • Assuming full responsibility for hosting and operating critical business systems, the Faculty's 10-building physical network infrastructure, firewalls, and other security services and systems.
  • Championing a culture of exceptional client service and IT Service Management best practices to ensure best-in-class performance and leverage emerging technologies to enhance IT operations and services.

Qualifications

To excel in this role, you will possess:

  • A university degree or equivalent combination of education and experience in a relevant field; certifications such as PMP/PMI, ITIL, Azure Solutions Architect, Azure Security Expert, or Azure DevOps Expert are highly valued.
  • Eight years of experience leading teams in enterprise information technology operations within a university, government, healthcare, or similar organization.
  • A proven track record of success in managing complex technical projects and implementing innovative solutions.


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