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Licensed Wealth Associate
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London, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Service Associate to join our team at Scotiabank. As a Client Service Associate, you will play a critical role in providing exceptional service to our clients and supporting our Financial Consultants and Portfolio Managers.Key ResponsibilitiesProvide administrative and operational support to...
Licensed Wealth Associate
2 months ago
We are seeking a highly skilled and motivated Client Service Associate to join our team at Scotiabank. As a Client Service Associate, you will play a critical role in providing exceptional service to our clients and supporting our Financial Consultants and Portfolio Managers.
Key Responsibilities- Provide administrative and operational support to Financial Consultants and Portfolio Managers, ensuring seamless client service and sales support.
- Prepare and process client documentation, correspondence, and transaction requests, adhering to regulatory requirements.
- Maintain a follow-up system for inquiries, complaints, and problem resolution, ensuring timely resolution and meeting established service standards.
- Establish and maintain a plan to ensure regular contact with existing clients, preparing necessary paperwork and meeting reminders.
- Support client meetings, prepare files, and respond to time-sensitive requests from Advisors.
- Process documentation related to new accounts and trade requests, confirming regulatory compliance.
- Identify opportunities, anticipate client needs, and partner with other lines of business to arrange mutually beneficial client contact strategies.
- Support and participate in the research and resolution of complex client concerns, adhering to professional standards and Scotiabank's risk appetite.
- Ensure completion of monthly compliance-related tasks, such as compliance reporting logs and follow-up on non-compliant paperwork.
- Liaise with Accountants and third parties to provide tax documents or statements as requested.
- College diploma or university degree in business, commerce, or equivalent.
- 2 years' experience in an administrative or clerical position, preferably within the financial services industry.
- IIROC licensed as an Investment Representative, including completion of the Canadian Securities Course (CSC), Conduct and Practices Handbook (CPH), and 30-day training.
- Proficiency with Microsoft Office Suite.
- Working knowledge of CRM2.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank. We are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
