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Strategic Operations Leader
2 months ago
**Job Summary**
We are seeking a highly experienced and skilled Strategic Operations Leader to join our team at Manitoba Public Insurance. As a key member of our executive leadership team, you will be responsible for providing strategic and operational leadership to our customer service delivery functions.
Key Responsibilities:
- Develop and implement strategic plans to drive business growth and improve operational efficiency
- Provide expert advice and guidance on operational issues and identify related impacts across the business
- Oversee service delivery and demand management, including cross-channel demand and service offering planning
- Manage all delivery aspects of insurance and licensing operations, including vehicle registration, driver licensing, and driver records
- Build and sustain productive relationships with key business partners, including oversight and negotiation of new business agreements
- Develop and implement processes and practices to identify and address the needs and expectations of Manitobans, MPI departments, and other internal stakeholders
Requirements:
- Over 15 years of senior leadership experience in service and operations management, project management, and business transformation and innovation in a complex environment
- Exceptional leadership skills with a proven ability to form, lead and develop high-performing teams, and demonstrate success in leading change
- Superior communication skills along with excellent negotiation skills and proven success in public speaking and formal presentations
- Knowledge of corporate governance issues as well as an understanding of emerging trends and issues as they affect Crown corporations
What We Offer:
- A dynamic and challenging work environment
- Opportunities for professional growth and development
- A competitive compensation and benefits package