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Strategic Operations Leader

2 months ago


Winnipeg, Manitoba, Canada Manitoba Public Insurance Full time
About the Role

**Job Summary**

We are seeking a highly experienced and skilled Strategic Operations Leader to join our team at Manitoba Public Insurance. As a key member of our executive leadership team, you will be responsible for providing strategic and operational leadership to our customer service delivery functions.

Key Responsibilities:

  • Develop and implement strategic plans to drive business growth and improve operational efficiency
  • Provide expert advice and guidance on operational issues and identify related impacts across the business
  • Oversee service delivery and demand management, including cross-channel demand and service offering planning
  • Manage all delivery aspects of insurance and licensing operations, including vehicle registration, driver licensing, and driver records
  • Build and sustain productive relationships with key business partners, including oversight and negotiation of new business agreements
  • Develop and implement processes and practices to identify and address the needs and expectations of Manitobans, MPI departments, and other internal stakeholders

Requirements:

  • Over 15 years of senior leadership experience in service and operations management, project management, and business transformation and innovation in a complex environment
  • Exceptional leadership skills with a proven ability to form, lead and develop high-performing teams, and demonstrate success in leading change
  • Superior communication skills along with excellent negotiation skills and proven success in public speaking and formal presentations
  • Knowledge of corporate governance issues as well as an understanding of emerging trends and issues as they affect Crown corporations

What We Offer:

  • A dynamic and challenging work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package