Technical Support Specialist

4 weeks ago


Guelph, Ontario, Canada Ontario Inc. Full time
Job Title: Technical Support Agent

We are seeking a highly skilled Technical Support Agent to join our team at Ontario Inc.

Job Summary:

The Technical Support Agent will provide technical assistance and support to our customers, ensuring that they have a positive experience with our products and services.

Key Responsibilities:
  • Provide technical support and troubleshooting for computer networks, systems, and software
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in training and development programs to stay up-to-date with the latest technologies and trends
Requirements:
  • College diploma or equivalent in a related field (e.g. computer science, information technology)
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of computer systems, networks, and software
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].



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