Clerical Support Worker

2 months ago

Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

Job Summary

Vancouver Coastal Health is seeking a Clerical Support Worker to support the team at Sheway in Vancouver, BC. The successful candidate will provide support services to pregnant and parenting clients with substance use, monitor clients, documents, and provides verbal reports on observations in accordance with standard procedures or specific direction.

Key Responsibilities

  • Provide support services to pregnant and parenting clients with substance use.
  • Monitor clients, documents, and provides verbal reports on observations in accordance with standard procedures or specific direction.
  • Participate in team meetings and corporate initiatives, engage in ongoing team planning and quality improvement activities, maintain a safe and clean environment for clients and team, and performs a variety of clerical duties as required.
  • Play a key role in supporting client engagement, systems navigation in a low-barrier, indigenous culturally safe context.

Qualifications

Education & Experience

  • Grade 12.
  • Office Administration Certificate, Medical Terminology, and one (1) year recent related experience or an equivalent combination of training and experience.

Knowledge, Skills & Abilities

  • Demonstrated exceptional customer service and communication skills related to providing low-barrier healthcare services for clients and with external partners.
  • Working knowledge of office procedures.
  • Ability to operate a multi-line switchboard/phone system.
  • Ability to keyboard 5,000 keystrokes per hour.
  • Business writing skills.
  • Knowledge of basic accounting principles.
  • Ability to utilize trauma-informed, harm reduction, and indigenous cultural safety knowledge and principles to inform service delivery for pregnant and parenting women requiring enhanced and low-barrier healthcare access and services.
  • Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and take appropriate action.
  • Ability to organize and prioritize.
  • Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
  • Ability to deal tactfully and effectively with coworkers, clients, and staff from other agencies.
  • Demonstrated skill in using a variety of office equipment and computer software programs.
  • Demonstrated ability to work independently and within a team.
  • Ability to prioritize and organize workload and meet deadlines.
  • Demonstrated ability to troubleshoot and solve software-related problems.
  • Physical ability to perform the duties of the position.

Why Join Vancouver Coastal Health?

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
  • Grow your career with employer-paid training and leadership development opportunities.
  • Wellness supports, including counseling, critical incident, and innovative wellness services are available to employees and their immediate families.
  • Award-winning recognition programs to honor staff, medical staff, and volunteers.
  • Access to exclusive discount offers and deals for VCH staff.

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

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