Senior Administrator, Philanthropic Services

7 days ago

Kingston, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

We are seeking a highly skilled and detail-oriented Senior Administrator to join our Philanthropic Services team at Royal Bank of Canada. As a key member of our team, you will be responsible for providing exceptional client service and administrative support to our clients and stakeholders.

Key Responsibilities

  • Communicate directly with investment advisors, associates, donors, and charitable organizations to process requests submitted related to a charitable gift fund and public foundation administration

  • Process gifts of cash and securities in compliance with policies and procedures and grant disbursement requests

  • Prepares follow up documentation pending processing a charitable gift transaction, a grant request and/or ongoing fund administration management

  • Assists in the collection, facilitation, and co-ordination of information and documentation to ensure foundation operations and charitable gift fund administration within their area of responsibility is carried out in accordance with the terms of program documents, relevant legislation, client needs, company policy, and department objectives

  • Leverages the use of technology to maximize efficiencies and ensures that all files are appropriately documented.

  • Ensures clients expectations are being met through respecting key deliverables and timelines

  • Performs other office, clerical, and support duties as required

Requirements

  • 2 - 5 years related estate & trust, charitable foundation, and general administration processing experience preferred

  • University Degree or equivalent

  • Ability to work independently in a fast pace, high volume environment and within deadlines

  • Attention to detail and multi-tasking skills

  • Client servicing or donor servicing experience, preferably within a financial services institution or charitable organization

What We Offer

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact through type of work performed

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Flexible work/life balance options

  • Opportunities to do challenging work

  • Opportunities to take on progressively greater accountabilities

Job Skills

Customer Service, Customer Service Management, Group Problem Solving, Multi-Level Communication

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