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Travel Business Director
2 months ago
We are seeking a highly skilled and experienced Travel Agency Operations Manager to join our team at OK TOUR COMPANY LTD. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our travel agency, ensuring that we provide exceptional customer service and achieve our business objectives.
Key Responsibilities- Staff Management
- Recruit, hire, and supervise a team of travel professionals to ensure that our agency is staffed with the right people to deliver excellent customer service.
- Conduct regular performance reviews to ensure that our staff are meeting their performance targets and providing high-quality service to our customers.
- Business Development
- Develop and implement marketing strategies to increase our market share and attract new customers.
- Study market research and trends to determine consumer demand and identify opportunities for growth.
- Determine the merchandise and services to be sold, including travel packages, tours, and other related products.
- Financial Management
- Plan and manage budgets to ensure that our agency is financially stable and profitable.
- Monitor revenues and expenses to identify areas for cost savings and improvement.
- Customer Service
- Ensure that our customers receive exceptional service and support throughout their travel experience.
- Resolve any customer complaints or issues in a timely and professional manner.
- Education
- Secondary (high) school graduation certificate.
- Experience
- 2 years to less than 3 years of experience in a travel agency or related industry.
- Language
- English language proficiency.
- Work Term
- Permanent position.
- Work Language
- English.
- Hours
- 30 to 40 hours per week.