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Travel Business Director

2 months ago


Burnaby, British Columbia, Canada OK TOUR COMPANY LTD Full time
Job Summary

We are seeking a highly skilled and experienced Travel Agency Operations Manager to join our team at OK TOUR COMPANY LTD. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our travel agency, ensuring that we provide exceptional customer service and achieve our business objectives.

Key Responsibilities
  • Staff Management
    • Recruit, hire, and supervise a team of travel professionals to ensure that our agency is staffed with the right people to deliver excellent customer service.
    • Conduct regular performance reviews to ensure that our staff are meeting their performance targets and providing high-quality service to our customers.
  • Business Development
    • Develop and implement marketing strategies to increase our market share and attract new customers.
    • Study market research and trends to determine consumer demand and identify opportunities for growth.
    • Determine the merchandise and services to be sold, including travel packages, tours, and other related products.
  • Financial Management
    • Plan and manage budgets to ensure that our agency is financially stable and profitable.
    • Monitor revenues and expenses to identify areas for cost savings and improvement.
  • Customer Service
    • Ensure that our customers receive exceptional service and support throughout their travel experience.
    • Resolve any customer complaints or issues in a timely and professional manner.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 2 years to less than 3 years of experience in a travel agency or related industry.
  • Language
    • English language proficiency.
Working Conditions
  • Work Term
    • Permanent position.
  • Work Language
    • English.
  • Hours
    • 30 to 40 hours per week.