Client Experience Advisory Specialist

4 weeks ago


Rimouski, Quebec, Canada Desjardins Full time

Position Overview

This is a temporary role focused on enhancing member and client experiences within a financial services environment.

As a Client Experience Advisory Specialist, your primary responsibility is to ensure that members and clients receive exceptional service and support. You will play a crucial role in making them feel valued and understood, addressing their needs effectively, and guiding them towards financial empowerment. Your contributions will reflect the cooperative values of the organization through the assistance you provide.

Key Responsibilities

  • Assist members and clients by introducing them to existing applications and technological tools that facilitate self-service transactions.
  • Foster business growth and maintain relationships through effective service delivery and engagement activities.
  • Support members and clients facing issues related to fraud or discrepancies, ensuring timely resolution of their cases.
  • Stay informed about the latest standards, products, and services relevant to your role.
  • Adhere to compliance, security, and risk management protocols.

Qualifications

  • High school diploma in a relevant field.
  • A minimum of three years of applicable experience.
  • Other combinations of qualifications and relevant experience may be considered.
  • Proficiency in French is required.
  • Comprehensive knowledge of all counter and convenience products and services.
  • Familiarity with Desjardins products and services for caisse members and offerings from business centers and distribution networks.
  • Understanding of data integration into systems.
  • Awareness of security measures, legal frameworks, and internal controls.
  • Knowledge of the principles and fundamentals of financial services cooperatives.
  • Familiarity with operating procedures related to convenience products and services.
  • Understanding of service standards.

Skills

  • Effective communication abilities.
  • Adaptability to various situations.
  • Technological proficiency.

#LI-Onsite

Trade Union

CAISSE DE RIMOUSKI (T: 60003)



  • Rimouski, Quebec, Canada Desjardins Full time

    Position Overview This is a temporary role with a commitment of 18 months, requiring full-time on-site presence. As a Client Experience Advisory Specialist, your primary responsibility is to enhance the overall experience for members and clients, ensuring their satisfaction. This involves creating a welcoming atmosphere, actively listening to their needs,...


  • Rimouski, Quebec, Canada Desjardins Full time

    Position Overview This is a temporary role designed for a period of 18 months, requiring full-time on-site engagement. As a Client Experience Advisory Specialist, your primary responsibility is to enhance the experience of members and clients, ensuring their satisfaction and engagement. You will create a welcoming environment, actively listen to their...


  • Rimouski, Quebec, Canada Desjardins Full time

    **Temporary Position for 18 Months**The work mode arrangement for this position is full-time on-site.As a member and client experience advisory agent, you will play a key role in enhancing the overall experience of our members and clients. Your primary responsibility will be to ensure that they feel welcome, listened to, and satisfied with the services...


  • Rimouski, Quebec, Canada Desjardins Full time

    **Temporary Position for 18 Months**The work mode arrangement for this position is full-time on-site.As a member and client experience advisory agent, you will play a key role in enhancing the overall experience of our members and clients. Your primary responsibility will be to ensure that they feel welcome, listened to, and satisfied with the services...


  • Rimouski, Quebec, Canada Desjardins Full time

    **Temporary Position for 18 Months**The work mode arrangement for this position is full-time on-site.As a member and client experience advisory agent, you will play a key role in enhancing the overall experience of our members and clients. Your primary responsibility will be to ensure that they feel welcome, heard, and supported in their financial...


  • Rimouski, Quebec, Canada Desjardins Full time

    **Temporary Position for 18 Months**The work mode arrangement for this position is full-time on-site.As a member and client experience advisory agent, you will play a key role in enhancing the overall experience of our members and clients. Your primary responsibility will be to ensure that they feel welcome, heard, and supported in their financial...


  • Rimouski, Quebec, Canada National Bank Full time

    Position OverviewAs a Financial Advisory Consultant, you will serve a crucial advisory function to financial advisors within your domain. Join a reputable financial institution where your contributions are valued, and you can positively influence clients' financial journeys.Key ResponsibilitiesChampion the institution's client service strategies and ensure...


  • Rimouski, Quebec, Canada Desjardins Full time

    As a Client Experience Advisor at Desjardins, you'll play a vital role in shaping positive member and client interactions. Your primary focus will be to ensure every interaction is marked by exceptional service, understanding, and personalized solutions. You'll act as a trusted guide, helping members and clients navigate their financial journey with...


  • Rimouski, Quebec, Canada CISSS du Bas-Saint-Laurent Full time

    Administrative Process SpecialistThe CISSS du Bas-Saint-Laurent is seeking an Administrative Process Specialist to enhance the support provided to the Quality, Evaluation, Performance, and Clinical Ethics (DQEPE) Directorate team. The successful candidate will possess strong analytical capabilities and exceptional communication skills. This full-time...


  • Rimouski, Quebec, Canada Banque Nationale Full time

    Unlock Your Potential as a Banking Advisor at Banque NationaleWe are seeking a talented and customer-focused individual to join our team as a Banking Advisor. In this role, you will have the opportunity to make a meaningful impact on the lives of our clients, while also advancing your own career.Your Key Responsibilities:Client Needs Assessment: Listen to...


  • Rimouski, Quebec, Canada COGIR Immobilier Full time

    Job Opportunity at COGIR ImmobilierWe are seeking a skilled and passionate Cook to join our team at COGIR Immobilier. As a key member of our culinary team, you will be responsible for delivering exceptional dining experiences to our residents.Key Responsibilities:Prepare and present high-quality meals that meet our residents' expectationsEnsure a clean and...


  • Rimouski, Quebec, Canada COGIR Immobilier Full time

    Job Opportunity at COGIR ImmobilierWe are seeking a skilled and passionate Cook to join our team at COGIR Immobilier. As a key member of our culinary team, you will be responsible for delivering exceptional dining experiences to our residents.Key Responsibilities:Prepare and present high-quality meals that meet our residents' expectationsEnsure a clean and...


  • Rimouski, Quebec, Canada CISSS du Bas-Saint-Laurent Full time

    Job Title: Human Relations Specialist$47.98/HourTemporary part timeDay shiftsRole Overview:We are seeking a dedicated and empathetic professional who excels in interpersonal communication and is committed to supporting individuals in need. As a Human Relations Specialist, your responsibilities will include evaluating the psychosocial requirements of clients,...


  • Rimouski, Quebec, Canada National Bank Full time

    Position OverviewAs a Wealth Management Team Leader, you will assume a pivotal advisory position for financial advisors within your area. This role will enable you to cultivate business relationships, enhance your entrepreneurial skills, and leverage your leadership capabilities.Key ResponsibilitiesAdvocate for the organization's client service strategies...


  • Rimouski, Quebec, Canada EXPERTBÂTIMENT Full time

    About the RoleExpertbâtiment is seeking a skilled Building Efficiency Specialist to join our team. As a key member of our energy efficiency division, you will be responsible for analyzing residential buildings to provide personalized recommendations that positively impact the energy efficiency of the participant's home.Key ResponsibilitiesConduct thorough...


  • Rimouski, Quebec, Canada EXPERTBÂTIMENT Full time

    About the RoleExpertbâtiment is seeking a skilled Building Efficiency Specialist to join our team. As a key member of our energy efficiency division, you will be responsible for analyzing residential buildings to provide personalized recommendations that positively impact the energy efficiency of the participant's home.Key ResponsibilitiesConduct thorough...


  • Rimouski, Quebec, Canada National Bank Full time

    Position OverviewAs a Wealth Management Team Leader, you will hold a pivotal advisory position, guiding financial advisors within your sector. This role is designed to enhance your business relationships, foster your entrepreneurial spirit, and leverage your leadership capabilities.Your ResponsibilitiesChampion the bank's client service strategies and ensure...

  • Culinary Specialist

    1 week ago


    Rimouski, Quebec, Canada Desgagnés Full time

    About Relais NordikRelais Nordik is a leading provider of maritime services, catering to passengers and cargo transportation in the Quebec region. Our company operates the Bella Desgagnés, a unique vessel that offers a blend of tourism and maritime operations.Job SummaryWe are seeking a skilled Culinary Specialist to join our team on the Bella Desgagnés....

  • Culinary Specialist

    2 weeks ago


    Rimouski, Quebec, Canada Desgagnés Full time

    About Relais NordikRelais Nordik is a leading provider of maritime services, catering to passengers and cargo transportation in the Quebec region. Our company operates the Bella Desgagnés, a unique vessel that offers a blend of tourism and maritime operations.Job SummaryWe are seeking a skilled Culinary Specialist to join our team on the Bella Desgagnés....


  • Rimouski, Quebec, Canada Université du Québec à Rimouski Full time

    Job SummaryWe are seeking a highly skilled and bilingual Real Estate Administrator to join our team at Université du Québec à Rimouski. As a key member of our Critical Environments Business Unit, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our real estate facilities.Key...