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Service Coordinator

2 months ago

Richmond Hill, Ontario, Canada Laura Canada Full time
Rôle et Responsabilités

L'objectif principal du Coordonnateur de Service est de fournir un service exemplaire aux clients et de contribuer à la gestion efficace de la marchandise dans les magasins de Laura Canada.

Service à la Clientèle
  • Fournir un service à la clientèle exemplaire au comptoir-caisse, en s'assurant que les clients soient satisfaits et que leurs besoins soient réalisés.
  • Recueillir les renseignements pertinents sur les clients, y compris les adresses courriel, et les entrer dans le système de gestion de la relation avec la clientèle.
  • Faire la promotion efficace du programme de fidélité auprès de tous les clients.
  • Gérer les problèmes de service à la clientèle et les questions relatives aux retours, commandes client et échanges de manière professionnelle et positive.
Marchandise et Présentation Visuelle
  • Déballe et vérifie avec exactitude toute la marchandise reçue, la passe à la vapeur au besoin et enlève les étiquettes superflues rapidement.
  • Aide les gestionnaires à changer l'emplacement des produits à l'intérieur du magasin pour s'assurer que les thèmes de marchandise et de couleurs sont cohérents, particulérement lorsque de la nouvelle marchandise arrive régulièrement et que de l'ancienne marchandise se vend.
  • Effectue les baisses de prix et prépare la marchandise à expédier avec rapidité et exactitude.
Système P.D.V
  • Effectue rapidement et efficacement toutes les procédures P.D.V. (ex. : remboursements, transferts, commandes client, etc.).
  • Contrôle toutes les manipulations d'argent et respecte les politiques et procédures de prévention des pertes (ex. : comptes du fonds de roulement, dépôts, etc.).
  • Manifeste un sentiment d'urgence dans l'accomplissement des tâches administratives demandées (ex. : retirer les communications reçues par courriel, faire les commandes client et les commandes de fournitures, etc.).

Exigences

  • Expérience dans la vente au détail de préférence
  • Grande intuition pour la présentation visuelle
  • Sentiment d'urgence
  • Effectuer les tâches rapidement.
  • Connaissance de base en informatique.
  • Excellentes aptitudes en communication et entregent
  • Se conduire de façon professionnelle.
  • Capacité d'accepter les commentaires et d'apporter rapidement des changements
  • Faire preuve d'initiative sur une base continue.
  • Souci du détail
  • Attitude positive et confiante
  • Passion de continuer à apprendre, à s'épanouir et à s'adapter
  • Français ou anglais, selon le cas