Customer Experience Associate

4 days ago

Nanaimo, British Columbia, Canada TD Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, while also contributing to the growth and success of our business.

Key Responsibilities
  • Provide personalized service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and bill payments, while maintaining accuracy and attention to detail.
  • Assist customers with opening new accounts, applying for loans, and other financial products and services.
  • Work collaboratively with colleagues to achieve business objectives and support the achievement of sales goals.
  • Stay up-to-date on product and service offerings, as well as industry trends and developments, to provide informed advice and guidance to customers.
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • 1+ years of relevant experience in a customer-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer

As a Customer Experience Associate with TD Bank, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities. You will also be eligible for a competitive compensation and benefits package, including health and wellness benefits, retirement savings plan, and paid time off.

We are committed to providing a work environment that is inclusive, diverse, and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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