Customer Experience Associate

3 weeks ago

Nanaimo, British Columbia, Canada TD Bank Full time

Job Title: Customer Service Representative

Company: TD Bank

Location: Nanaimo, British Columbia

Job Type: Full-time

Hours: 22.5 hours per week

Line of Business: Personal & Commercial Banking

Job Description:

Key Accountabilities:

  • Customer:
    • Create an exceptional customer experience with every customer interaction
    • Complete a broad range of financial transactions in an accurate and efficient manner
    • Assist with responding and resolving customer concerns
    • Identify customer needs and determine solutions to customer problems
  • Shareholder:
    • Support the achievement of business objectives by supporting advice goals
    • Promote products, advice, services and banking capabilities
    • Understand and apply operating policies and procedures
    • Contribute to business objectives for Operational Excellence
    • Support the timely and accurate completion of business processes and procedures
  • Employee/Team:
    • Participate fully as a member of the team
    • Support the team by continuously developing knowledge in own area
    • Participate in personal performance management and development activities
    • Contribute to a fair, positive and equitable environment

Breadth & Depth:

  • Requires established customer service skills to perform a range of routine activities
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team

Experience & Education:

  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

About TD Bank:

TD Bank is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Colleague Development:

We're committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs.

Training & Onboarding:

We'll provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

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