Customer Experience Associate

2 weeks ago

Nanaimo, British Columbia, Canada TD Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team in Nanaimo. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service to clients, responding to their inquiries and resolving their concerns in a timely and professional manner.
    • Assist clients with a range of financial transactions, including deposits, withdrawals, and bill payments.
    • Identify customer needs and determine solutions to customer problems, opening new accounts and products as necessary.
  • Business Development
    • Support the achievement of business objectives by promoting TD Bank's products and services to clients.
    • Develop and maintain relationships with clients, understanding their financial needs and providing tailored solutions.
    • Contribute to the growth and success of our business by identifying new business opportunities and developing strategies to capitalize on them.
  • Team Collaboration
    • Work collaboratively with colleagues to achieve team goals and objectives.
    • Participate in cross-functional teams to develop and implement business strategies.
    • Contribute to a positive and inclusive work environment, promoting diversity and inclusion in all aspects of our business.
Requirements
  • Education
    • High school diploma or equivalent required.
    • Post-secondary education or undergraduate degree in a related field preferred.
  • Experience
    • 1+ years of relevant experience in customer service or a related field.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong problem-solving and analytical skills.
What We Offer

As a Customer Experience Associate at TD Bank, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. We offer a competitive compensation package, including a base salary, variable compensation, and a range of benefits and perks.

We are committed to providing our colleagues with the training and development opportunities they need to succeed in their roles and advance their careers. Our comprehensive training program includes onboarding, ongoing training, and development opportunities to help you grow and succeed in your role.

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