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Floor Leader

2 months ago

Montreal, Quebec, Canada Lush Full time

Job Summary:

We are seeking a dynamic and team-oriented individual to join our team as a Floor Leader at Lush. As a Floor Leader, you will be responsible for creating a unique customer experience that makes every visitor feel welcome, meets their needs, and makes their day.

Key Responsibilities:

  • Customer Experience: Ensure a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.
  • Team Involvement: Show up to each shift with a positive attitude and ready to contribute to the team and lead by example in every situation. Be present in driving your own development and constantly look to grow and elevate your skills and add to a solution-oriented work environment.
  • Operational Excellence: Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays, and efficient and accurate processes that support an environment of excellence and lives the Lush values. Delegate and follow-up with your team to ensure they understand expectations and offer your support.
  • Practice Leadership: Support leadership team in opening and closing the store and counting cash with perfection. Step into leadership by setting an example of high standards and coaching and demonstrating best shop practices to your team. Take on projects and responsibilities that grow you as a leader and deepen your knowledge of the business.

Requirements:

  • Can lift to 30 lbs; reasonable accommodations will be made for any employee when necessary.
  • Ability to work flexible hours to meet the needs of the shop.
  • Experience cash handling and open and closing.
  • Experience in a supervisory or leadership role.

Preferred Qualifications:

  • Experience in customer service.
  • Experience working in a team environment.
  • Experience working in skincare or cosmetics.

About Lush:

Lush is a global cosmetics company that values diversity, inclusion, and respect. We strive to create a culture of equal opportunity for all employees and customers. We are committed to fair trade sourcing and supporting sustainable communities.