Team Leader

1 month ago

Montreal, Quebec, Canada Tiffany & Co. Full time

About the Role

The Team Manager will play a key role in supporting the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. As a dynamic and inspiring leader, you will be responsible for overseeing the store when the Director is not present, building relationships with internal and external clients, and ensuring unsurpassed client service.

Key Responsibilities

  • Effectively coach, guide, and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
  • Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
  • Be a dynamic and inspiring leader who embodies the LVMH Values, cultivating an entrepreneurial spirit, being creative and innovative, and delivering excellence in all aspects of the role.

Sales

Deepen the relationship with clients to achieve or exceed sales targets, product category targets, and relevant KPIs.

  • Manage and motivate the team to consistently achieve or exceed store commercial targets.
  • Drive client development activities among individual team members to cultivate new and existing clients.
  • Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
  • Drive business through key product pillars and KPIs.

Service

Execute in all things with a client-centric approach, demonstrating passion and delivering Tiffany Touch moments to clients at every touchpoint.

  • Lead, model, and coach based on client feedback and elevate the Tiffany Experience.
  • Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being always delivered.
  • Optimize hospitality and store amenities to create unique experiences.
  • Act on NPS performance and client feedback to improve customer service.

Talent

Attract, hire, and retain top talent to cultivate a climate of high performance.

  • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
  • Prioritize diversity, cultivate inclusive environments, and foster growth.
  • Encourage an entrepreneurial spirit.
  • Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
  • Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

Champion operations efficiency and effectiveness, challenging the standards to seek continuous improvement.

  • Ensure exceptional operational support to drive sales and service.
  • Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
  • Ensure compliance with all internal control procedures.

Requirements

  • Fluently bilingual in French and English.
  • Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of commercial results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems, and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based.

Desired

  • A college/university degree.

  • Team Leader

    2 months ago

    Montreal, Quebec, Canada Yellow Shoes Full time

    About the Role:We are seeking a highly motivated and experienced Team Leader to join our team at Yellow Shoes. As a Team Leader, you will be responsible for leading a team of sales associates and ensuring that they provide exceptional customer service.Key Responsibilities:Lead a team of sales associates to achieve sales targets and provide excellent customer...

  • Team Leader

    2 months ago

    Montreal, Quebec, Canada Yellow Shoes Full time

    About the Role:We are seeking a highly motivated and experienced Team Leader to join our team at Yellow Shoes. As a Team Leader, you will be responsible for leading a team of sales associates and ensuring that they provide exceptional customer service.Key Responsibilities:Lead a team of sales associates to achieve sales targets and provide excellent customer...

  • Team Leader

    2 months ago

    Montreal, Quebec, Canada Yellow Shoes Full time

    About the Role:We are seeking a highly motivated and experienced Team Leader to join our team at Yellow Shoes. As a Team Leader, you will be responsible for leading a team of sales associates and ensuring that they provide exceptional customer service.Key Responsibilities:Lead a team of sales associates to achieve sales targets and provide excellent customer...

  • Team Leader

    2 months ago

    Montreal, Quebec, Canada Yellow Shoes Full time

    About the Role:We are seeking a highly motivated and experienced Team Leader to join our team at Yellow Shoes. As a Team Leader, you will be responsible for leading a team of sales associates and ensuring that they provide exceptional customer service.Key Responsibilities:Lead a team of sales associates to achieve sales targets and provide excellent customer...

  • Team Leader

    4 weeks ago

    Montreal, Quebec, Canada CSA Group Testing & Certification Inc. Full time

    Join CSA Group Testing & Certification Inc. as a Team LeaderAt CSA Group, we strive to make the world a better, safer, and more sustainable place. Our mission is to provide innovative solutions that meet the evolving needs of our customers and stakeholders. As a Team Leader, you will play a critical role in achieving this mission by leading a team of...

  • Team Leader

    4 weeks ago

    Montreal, Quebec, Canada CSA Group Testing & Certification Inc. Full time

    Join CSA Group Testing & Certification Inc. as a Team LeaderAt CSA Group, we strive to make the world a better, safer, and more sustainable place. Our mission is to provide innovative solutions that meet the evolving needs of our customers and stakeholders. As a Team Leader, you will play a critical role in achieving this mission by leading a team of...

  • Team Leader

    1 month ago

    Montreal, Quebec, Canada Tiffany & Co. Full time

    About the RoleThe Team Manager will play a key role in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. As a dynamic and inspiring leader, you will build relationships with internal and external clients, act as a mentor, coach, and Guest...

  • Team Leader

    1 month ago

    Montreal, Quebec, Canada Tiffany & Co. Full time

    About the RoleThe Team Manager will play a key role in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. As a dynamic and inspiring leader, you will build relationships with internal and external clients, act as a mentor, coach, and Guest...

  • Team Leader

    4 weeks ago

    Montreal, Quebec, Canada Tiffany & Co. Full time

    About the RoleThe Team Manager will play a key role in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. As a dynamic and inspiring leader, you will build relationships with internal and external clients, act as a mentor, coach, and Guest...

  • Team Leader

    4 weeks ago

    Montreal, Quebec, Canada Tiffany & Co. Full time

    About the RoleThe Team Manager will play a key role in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. As a dynamic and inspiring leader, you will build relationships with internal and external clients, act as a mentor, coach, and Guest...

  • Team Leader

    3 weeks ago

    Montreal, Quebec, Canada Tiffany & Co. Full time

    About the RoleThe Team Manager will play a key role in supporting the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. As a dynamic, attentive, and inspiring leader, you will build relationships with internal and external...

  • Team Leader

    3 weeks ago

    Montreal, Quebec, Canada Tiffany & Co. Full time

    About the RoleThe Team Manager will play a key role in supporting the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. As a dynamic, attentive, and inspiring leader, you will build relationships with internal and external...

  • Team Leader

    4 weeks ago

    Montreal, Quebec, Canada CSA Group Testing & Certification Inc. Full time

    CSA Group Testing & Certification Inc. is a company that aims to make the world a better, safer, and more sustainable place. Our mission is to provide testing and certification services that meet the highest standards. As a Team Leader, you will be responsible for evaluating gas fields and ensuring that our services meet the needs of our clients. This role...

  • Team Leader

    4 weeks ago

    Montreal, Quebec, Canada CSA Group Testing & Certification Inc. Full time

    CSA Group Testing & Certification Inc. is a company that aims to make the world a better, safer, and more sustainable place. Our mission is to provide testing and certification services that meet the highest standards. As a Team Leader, you will be responsible for evaluating gas fields and ensuring that our services meet the needs of our clients. This role...

  • Sales Team Leader

    2 weeks ago

    Montreal, Quebec, Canada JACK & JONES Full time

    Position: Sales Team Leader at JACK & JONESWe're looking for a talented Sales Team Leader to join our team at JACK & JONES. As a Sales Team Leader, you will be responsible for leading and inspiring a team to create an energetic and positive shopping experience.Key Responsibilities:Lead and inspire a team to create an energetic and positive shopping...

  • Sales Team Leader

    1 month ago

    Montreal, Quebec, Canada JACK & JONES Full time

    Position: Sales Team Leader at JACK & JONESReports to: Store ManagerContract: Permanent, Part-time (

  • Sales Team Leader

    1 month ago

    Montreal, Quebec, Canada JACK & JONES Full time

    Position: Sales Team Leader at JACK & JONESReports to: Store ManagerContract: Permanent, Part-time (

  • Sales Team Leader

    3 weeks ago

    Montreal, Quebec, Canada JACK & JONES Full time

    Position: Sales Team Leader, JACK & JONESReports to: Store ManagerContract: Permanent, Part-time (

  • Clinical Team Leader

    2 weeks ago

    Montreal, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full time

    Job SummaryThe Clinical Team Leader will provide clinical supervision and support to community and social aid workers in work-related matters. This role involves overseeing the worker's workload, schedule, and timesheets, as well as ensuring the service is provided 24/7 to the public.Key ResponsibilitiesProvide clinical supervision and support to community...

  • Clinical Team Leader

    2 weeks ago

    Montreal, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full time

    Job SummaryThe Clinical Team Leader will provide clinical supervision and support to community and social aid workers in work-related matters. This role involves overseeing the worker's workload, schedule, and timesheets, as well as ensuring the provision of 24/7 services to the public.Key ResponsibilitiesProvide clinical supervision and support to community...