Auto Appraisal Auditor

4 weeks ago

Ottawa, Ontario, Canada Intact Financial Corporation Full time

Position Overview

At Intact Financial Corporation, our mission is to empower individuals, businesses, and communities to thrive during both prosperous and challenging times. We are committed to fostering a diverse and inclusive environment where every employee is valued and encouraged to grow.

Role Summary

We are seeking a Claims Auditor (Appraisal) to enhance our Ontario team. In this role, you will play a crucial part in auditing appraisals within the Ontario Auto Appraisal Unit. Your extensive experience in appraisal handling will enable you to identify opportunities for enhancing customer satisfaction, boosting employee engagement, and driving overall process improvements.

Key Responsibilities:

  • Perform monthly audits across various auto appraisal categories in Ontario, ensuring compliance with established best practices.
  • Deliver consistent feedback to the management team regarding employee performance, emphasizing successes and areas for development.
  • Analyze departmental trends to identify training needs and communicate findings to management and training personnel.
  • Spot trends from completed reviews and provide constructive feedback to support process enhancements and action plans.
  • Engage in additional initiatives as required.

Qualifications:

  • Minimum of 3 years of experience in auto appraisal handling or a relevant combination of education and experience.
  • Strong analytical abilities to identify problems, gather data, and draw informed conclusions.
  • High level of integrity with a proven ability to build trust-based relationships.
  • Demonstrated leadership skills in navigating complex situations requiring adaptability and agility.
  • Detail-oriented with exceptional organizational skills.
  • Proficient in multitasking and managing competing priorities effectively.
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Excel, PowerPoint, Word, Teams, OneNote, and other relevant software.
  • Able to work independently as well as collaboratively within a team.
  • Highly organized, self-motivated, and proactive with a forward-thinking approach.
  • Strong leadership and problem-solving capabilities.
  • Self-driven with proven project management skills.
  • Chartered Insurance Professional (CIP) designation is considered an asset.

What We Offer:

As a valued member of our organization, you will enjoy a range of benefits designed to support your professional and personal growth:

  • A competitive financial rewards program recognizing your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • An extensive pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements to promote work-life balance.
  • Opportunity to purchase up to 5 additional days off annually.
  • An annual wellness account to encourage a healthy lifestyle.
  • Access to resources supporting physical and mental well-being, fostering connections with colleagues.
  • A dynamic learning environment featuring interactive online content and development programs.
  • Inclusive employee-led networks for education, inspiration, and relationship building.
  • Supportive leadership and colleagues dedicated to your growth.
  • A Community Impact program that reflects your unique contributions to society.

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