Team Leader, Auto Appraiser Admin New

6 months ago

Ottawa, Canada Definity Financial Corporation Full time

Job ID : 7243
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Ottawa, Canada
Posting Range : $66,300 - $122,100

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**Team Leader, Auto Appraisal Admin**

Reporting to the National Auto Appraisal Senior Manager. The Admin Team Leader primary responsibility and accountability is the management of all appraisal functions within our admin team. This role will also require oversight of staff throughout Canada. The position provides guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and Corporate Policy and Procedures. The position is also accountable for the day-to-day management of the salvage process generated by our appraisers and adjusting teams. The role involves direct interactions with staff, customers, and other industry stakeholders.

**Key Accountabilities**:

- Provides direction, coaching and support to those positions reporting directly and indirectly, including new hire orientation, performance management, vacations, training etc.
- Maintains a high level of expertise with new repair techniques, industry guidelines, new vehicle technology and implements all new appraisal system software by delivering the training for staff.
- Handles all complaints once they have been escalated and ensures proper documentation and closure on all system.
- Complete proper file documentation on all total loss files.
- Is the liaison between the appraisal unit and all other departments, which includes attending various monthly meetings with leaders of other departments.
- Attend I-CAR training
- Attend external stakeholder meetings.
- Attend Definity Appraisal conference.
- Complete staff’s admin performance tracker and provide coaching.
- Complete monthly quality assurance audits for staff
- Manage a group of Senior Admin Assistants.
- Work in a fast-paced environment

**Who We’re Looking for**:

- Professional, friendly, knowledgeable, and courteous in all interactions all stakeholders
- Perform well in a busy operation and remain calm under pressure.
- Team player adaptable to a changing environment.
- Strong written and verbal communication skills in French and English. Would be an asset
- Ability to work independently
- Requires attention to detail and timelines
- Customer focused
- Has a great work ethic

**Qualifications**:

- A minimum of a two-year College Diploma in an acceptable discipline to the Definity or a University degree
- 4 to 5 years appraisal experience within the auto repair industry with 2-3 years as in a leadership role would be an asset.
- I-CAR Industry platinum certification as well as completed in class Audatex Solera Estimating software training would be an asset.
- Demonstrated advance level of understanding in Audatex Solera imaging systems and Autosource Total Loss evaluation.
- Bilingual in both French and English, verbal and written would be an asset.
- Claims experience within the auto physical damage industry along with a skill set allowing the preparation of appraisals using computerized Audatex Solera estimating software programs would be an asset.
- Ability to understand management reports and estimating data.
- Effective leadership to achieve organizational goals
- Ability to generate staff production reporting
- Ability to motivate and engage staff

Salary range is $66,300 - $122,100

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background ch

  • Auto Appraisal Claims Technical Advisor New

    6 months ago

    Ottawa, Canada Definity Financial Corporation Full time

    Job ID : 7231 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Ottawa, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Image Desk Auto Appraiser New

    6 months ago

    Ottawa, Canada Definity Financial Corporation Full time

    Job ID : 7347 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Ottawa, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Claims Assistant

    7 months ago

    Ottawa, Canada Definity Financial Corporation Full time

    Job ID : 7010 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Ottawa, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Appraiser I, Auto

    1 week ago

    Ottawa, Canada Intact Full time

    _Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._ - Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise...

  • Appraiser Ii

    2 months ago

    Ottawa, Canada TD Bank Full time

    **Work Location**:Canada **Hours**:35 **Line of Business**:TD Insurance **Pay Details**: TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With...

  • Body Shop Appraiser/warranty Admin

    6 months ago

    Ottawa, Canada Audi Ottawa Full time

    We are looking for someone to assist with the appraisal of vehicles, and work with insurance companies on warranties. **Responsibilities**: - Examine damaged vehicles to determine extent of structural, body, mechanical or interior damage - Complete appraisals and negotiate with insurance company’s on proper repair methods and pricing - Submit supplements...

  • Appraiser II

    2 months ago

    Ottawa, Canada Sécurité Nationale Compagnie d'Assurance Full time

    Description : The Auto Field Appraiser role requires you to be flexible and adaptable as you will be responsible for covering various territories. This position will enable you to leverage numerous processes for optimal coverage in the field as well as use of your qualifications and technical skills to complete inspections and capture all appraisal...

  • Automotive Damage Appraiser

    6 months ago

    Ottawa, Canada Bytek Automobiles Inc Full time

    **Bytek Volkswagen** is looking for an Automotive Damage Appraiser to join our team in a well-established Collision Center, reporting directly to the Collision Center Manager. Come be part of a great Volkswagen family! The appraiser is responsible for greeting customers, accurately and completely assessing the damage to vehicles, and documenting the needed...

  • Body Shop Appraiser

    6 months ago

    Ottawa, Canada Carling Motors Full time

    **Carling Motors** is looking for an Automotive Damage Appraiser to join our team in a well-established Collision Center, reporting directly to the Collision Center Manager. The appraiser is responsible for greeting customers, accurately and completely assessing the damage to vehicles, and documenting the needed repairs and parts replacement on the damage...

  • Automotive Damage Appraiser

    7 months ago

    Ottawa, Canada Bytek Automobiles Inc Full time

    **Bytek Volkswagen** is looking for an Automotive Damage Appraiser to join our team in a well-established Collision Center, reporting directly to the Collision Center Manager. Come be part of a great Volkswagen family! The appraiser is responsible for greeting customers, accurately and completely assessing the damage to vehicles, and documenting the needed...

  • Automotive and Equipment and Machinery Appraiser

    3 months ago

    Ottawa, Canada Northern Appraisals Full time

    We are an independent mobile appraisal company seeking a full-time appraiser in the Ottawa area. This is a commission-based position with compensation paid for personal use of vehicle and a work from home arrangement. **Responsibilities**: - Create physical damage appraisals for our various vendors, through independent field inspections - Support other...

  • Team Leader, Property Appraisal

    6 months ago

    Ottawa, Canada Definity Financial Corporation Full time

    Job ID : 6837 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Ottawa, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Auto Appraiser

    6 months ago

    Ottawa, Canada Surgenor Ottawa - Carstar Full time

    **About us** In business for over 50 years, the Surgenor Automotive Group is a family-owned company that continually strives to provide the best possible customer service which is only made possible with our amazing team. We pride ourselves in helping our staff grow both professionally and personally with our top-notch management team and ongoing training....

  • Clinical Educator, Auto

    7 months ago

    Ottawa, Canada CBI Health Full time

    **Clinical Educator, Auto - Ontario**: CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Warranty Administrator

    6 months ago

    Ottawa, Canada Alpha Auto Group Full time

    Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service. With the ever increasing demand for support and service in...

  • Autobody Appraiser/estimator

    7 months ago

    Ottawa, Canada Surgenor Ottawa Full time

    **Surgenor Ottawa Chevrolet-Buick-GMC-Cadillac** is currently seeking a motivated **Auto Body Appraiser/Estimator** to join our busy **Carstar Collision Centre** to help meet the demand of our valued customers. In business for over 50 years, the Surgenor Automotive Group is a family-owned company that continually strives to provide the best possible...

  • Receptionist - Dilawri Auto Group

    6 months ago

    Ottawa, Canada Dilawri Automotive Group Full time

    S. Dilawri Auto Group is currently seeking to hire a Receptionist. We are looking to find an excellent communicator, who is welcoming to customers and clients, with the ability to support our dealership’s high volume of incoming calls. **Duties & Responsibilities** - Greet customers - Receive all incoming calls for our dealership - answering, transfers,...

  • Strategic Product Leader for Auto Repair Industry

    6 days ago

    Ottawa, Ontario, Canada AutoLeap Full time

    About the RoleWe are seeking a seasoned Strategic Product Leader to spearhead the growth of our auto repair management software. As a key member of our team, you will be responsible for defining and executing the product strategy, driving cross-functional teams, and delivering high-quality products that meet customer needs.Key ResponsibilitiesProduct...

  • Team Leader, National Siu New

    7 months ago

    Ottawa, Canada Definity Financial Corporation Full time

    Job ID : 7515 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Ottawa, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Receptionist - Dilawri Auto Group

    6 months ago

    Ottawa, Canada Dilawri Automotive Group Full time

    S. Dilawri Auto Group is currently seeking to hire a Receptionist. We are looking to find an excellent communicator, who is welcoming to customers and clients, with the ability to support our dealership’s high volume of incoming calls. **Duties & Responsibilities** - Greet customers - Receive all incoming calls for our Hunt Club Campus - answering,...