Inside Sales Specialist
3 weeks ago
Position Overview
WHO WE ARE:
At Spagnol's Wine & Beer Making Supplies Ltd., we are dedicated to celebrating the simple pleasures of life through our passion for crafting exceptional wine and beer products. With a rich heritage in the industry, our achievements are a testament to the commitment and talent of our team. We strive for excellence and seek individuals who share our vision of growth and innovation.
Role Summary:
The Inside Sales Specialist will play a crucial role in delivering outstanding service to our corporate clientele. This position involves efficiently processing orders, addressing any challenges that arise, ensuring accurate documentation, and actively engaging in upselling and cross-selling opportunities.
Key Responsibilities:
- Accurately process sales orders and credits in a timely manner, including follow-ups on order confirmations, stock availability, and making informed recommendations.
- Collaborate with inventory management and production teams to guarantee product availability for assigned corporate accounts.
30% of Time
Provide courteous and respectful responses to all customer inquiries, ensuring consistent and exceptional service. Address customer complaints and requests promptly, involving the appropriate personnel when necessary. Maintain a structured call schedule for a designated group of corporate accounts to achieve and surpass sales objectives.30% of Time
Work closely with the National Strategic Sales Manager and other team members to keep customers informed about new products, marketing initiatives, and relevant industry developments.20% of Time
Perform general administrative tasks, including maintaining customer records, processing invoices, and managing account setups with corporate partners.20% of Time
Additional Responsibilities:
Perform other related duties as assigned or required.
Qualifications:
Minimum Requirements:
- High School Diploma
- 2-3 years of experience in Inside Sales
- 1-2 years of customer service experience
- Valid driver's license
Preferred Qualifications:
- College Diploma
- Experience in retail sales of packaged goods (wine and beer)
- Proficiency in JDE, Excel, and other relevant software
- WSET and/or Wine certifications
Working Conditions:
- Office or home office environment
- Extended periods of visual and mental focus
- Daily repetitive tasks
- Ability to sit for extended periods
Special Conditions:
- Strong organizational and time management skills
What We Offer:
- Competitive salary and performance-based bonuses
- Comprehensive benefits and pension plan
- Product allowance
- Commitment to Corporate Social Responsibility
- Tuition reimbursement opportunities
- Training and development programs
- A chance to deepen your knowledge of wine and beer crafting
COMPENSATION: Budgeted Range – $52,472 - $67,905
Note: The budgeted range considers various factors, including experience, education, and other qualifications relevant to the role. Base pay is one aspect of the total rewards package at Spagnol's.
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