Inside Sales Coordinator

2 weeks ago

Mississauga, Ontario, Canada Sulzer Full time

Job Summary:

We are seeking a highly skilled Inside Sales Coordinator to join our FE_WIBU team within the Flow Equipment division in Canada. As an Inside Sales Coordinator, you will serve as a liaison between our distributors and customers, collaborating with internal and external stakeholders to develop and manage plans that ensure sales order-related projects are delivered on time and within budget.

Main Responsibilities:

  • Assist customers with product selection, manage projects, process orders, quotations, availability, and expediting.
  • Manage customer order backlogs for assigned territories/accounts.
  • Maintain database records of customer profiles.
  • Prepare and maintain status reports.
  • Update databases for order entry, credits, returns, etc.
  • Expedite emergency orders as needed.
  • Perform other duties as assigned.

Requirements:

  • Excellent customer service skills.
  • Ability to work under pressure.
  • Manage multiple priorities and deadlines; must be organized.
  • Analytical skills to define problems, collect data, establish facts, and draw valid conclusions.
  • Excellent verbal and written communication skills, including diplomacy and negotiation skills.

Experience/Educational Background:

  • Ability to multitask, keep to schedules and deadlines.
  • Ability to work independently and be team-focused.
  • Strong technical knowledge and analytical skills to resolve problems.
  • Strong computer skills, with proficiency in latest Microsoft software. SAP and Concur expense reporting a plus.
  • Excellent written, verbal, negotiation, and listening skills.
  • Interpersonal and customer service skills.

What We Offer:

  • 15 days of paid time off and 12 company-paid holidays.
  • Group retirement plan with corporate matching.
  • Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability.
  • Motivating wellness program.
  • Employee Assistance Program.
  • Milestone Years of Service Awards.

Pay Range: $62,000 CAD -- $65,000 CAD

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