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Healthcare Administrative Assistant
3 months ago
Patient Care Facilitator – pt Health
The Patient Care Facilitator plays a crucial role in establishing a positive connection between the clinic and its clientele, which includes patients, healthcare professionals, insurers, and referral agents. This is accomplished by delivering effective administrative assistance and managing clinic operations with a warm, engaging, and professional demeanor towards all patients, team members, and external stakeholders.
The Patient Care Facilitator is accountable for all facets of patient onboarding, data management, handling incoming calls, making outbound communications, processing faxes and emails, as well as managing invoicing and payments.
Key Responsibilities
Manage incoming calls, welcome patients and visitors upon their arrival, and ensure outstanding customer service for all inquiries or issues Facilitate a thorough and precise intake of information during the patient's initial visit to the clinic and throughout their treatment journey Assist patients in completing necessary documentation at the clinic to minimize errors and ensure accurate information Organize the scheduling of patient appointments and maintain the integrity of the patient's medical records Collect payments at the time of service delivery Monitor coverage for all funding sources to guarantee approval Execute data entry and billing tasks efficiently Oversee courier shipments (incoming and outgoing) and manage the processing of emails, mail, and faxes Provide administrative support to the Patient Care Manager and Clinic DirectorQualifications & Core Competencies
High School Diploma, G.E.D. or equivalent qualification Exceptional customer service abilities and telephone communication skills Strong organizational skills with the capacity to prioritize and manage multiple tasks Excellent verbal and written communication skills along with interpersonal capabilities Proficient computer skills and data entry experience Adaptable and open to change Previous experience in a Physiotherapy clinic is considered an assetpt Health is committed to fostering an inclusive environment and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all stages of the selection process.
