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Customer Service Representative

2 months ago


Victoria, British Columbia, Canada Coast Capital Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Member Service Representative at Coast Capital. As a key member of our branch team, you will be responsible for providing exceptional service to our members, building strong relationships, and delivering a memorable experience.

Key Responsibilities:

  • Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
  • Build and maintain strong relationships with members, understanding their financial goals and objectives.
  • Offer financial advice and guidance to members, helping them make informed decisions about their financial well-being.
  • Work collaboratively with other team members to achieve business objectives and deliver exceptional results.
  • Stay up-to-date with Coast Capital's products and services, ensuring members are aware of the latest offerings and benefits.
  • Contribute to the development and implementation of business strategies, identifying opportunities to improve member satisfaction and loyalty.

Requirements:

  • Strong communication and interpersonal skills, with the ability to build rapport with members from diverse backgrounds.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong knowledge of financial products and services, with the ability to provide expert advice and guidance.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.

Why Join Coast Capital?

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a Member Service Representative, you will have the chance to make a real difference in the lives of our members, helping them achieve their financial goals and build a better future. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.