Technical Support Specialist

9 hours ago

Mississauga, Ontario, Canada Pixel Networks Full time
Job Title: User Support Technician

We are seeking a highly skilled and detail-oriented User Support Technician to join our team at Pixel Networks.

Job Summary:

The User Support Technician will be responsible for providing technical assistance and support to our users, ensuring they have a seamless experience with our computer systems and applications.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions to user problems.
  • Provide training and guidance to users on how to use our systems and applications.
  • Participate in the design and development of new applications and software.
  • Provide support for business systems, networks, and the Internet.
  • Set up and configure computer equipment for employees.
  • Provide exceptional customer service and support.
Requirements:
  • High school diploma or equivalent required.
  • Experience in a technical support role an asset.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Attention to detail and organizational skills.
Working Conditions:

The User Support Technician will work in a fast-paced environment, responding to user inquiries and resolving technical issues in a timely and efficient manner.

Language:

The primary language of work is English.

Work Schedule:

The User Support Technician will work 35 hours per week.

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