Library Assistant 2
1 month ago
At North Vancouver District Public Library, we strive to create a welcoming environment where our community can connect, learn, and grow. With three full-service locations and one Express Library, we serve almost 90,000 residents and provide free and equitable access to diverse collections, digital resources, and technology.
Job OverviewWe are currently recruiting Auxiliary On-Call Library Assistant 2's to support the Circulation team in all aspects of work that contribute to the successful operation of the library. As a key member of our team, you will be responsible for checking library materials in and out, registering patrons, collecting fees, resolving patron complaints, and reconciling monies received.
Key Responsibilities- Provide excellent service to the public and respond to questions about routine library operations in person or on the telephone
- Circulate library materials, collect payments, pack and unpack boxes
- Register patrons for library membership
- Pull, file, sort, and shelve library materials
- Assist patrons with the use of self-service tools
- Assist with daily cash reconciliation and bank deposits
- Perform opening and closing procedures
- Address problems with multi-function devices and behavioral issues in the public space
- Flexibility and availability to work at any NVDPL library, including evening and weekend shifts
- Ability to make customer service a top priority while using good judgment to apply library policies
- Ability to take initiative, problem-solve, and handle difficult interactions
- Commitment to service excellence, recognizing that the library serves members of the public from all walks of life
- Organizational skills and attention to detail
- Ability to work collaboratively, courteously, and effectively with the public and staff in a busy public space
- Ability to take initiative, ask for assistance, and step up to help
- Understanding of and commitment to the principles of intellectual freedom and inclusiveness
- Completion of Grade 12 along with related experience
- Proficiency with Microsoft Office and common office equipment
- Physical capacity to handle heavy library materials and to stand for long periods
- Experience working on a circulation team in a public library
- Experience in using an automated library circulation system
- Comfort level with uncertainty and curiosity to learn more
We offer a competitive hourly pay rate, plus 12% in lieu of benefits. If you have a passion for connecting community, sharing knowledge, and inspiring stories, and you are interested in joining our dynamic team, we'd like to hear from you.
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Library Assistant 2
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Vancouver, British Columbia, Canada District of North Vancouver Full timeAbout UsAt North Vancouver District Public Library, we strive to create a welcoming environment where our community can connect, learn, and grow. With three full-service locations and one Express Library, we serve almost 90,000 residents and provide free and equitable access to a wide range of resources, including technology, digital media, and a diverse...
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Vancouver, British Columbia, Canada District of North Vancouver Full timeAbout UsAt North Vancouver District Public Library, we strive to create a welcoming environment where our community can connect, learn, and grow. With three full-service locations and one Express Library, we serve almost 90,000 residents and provide free and equitable access to a wide range of resources, including technology, digital media, and a diverse...
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Vancouver, British Columbia, Canada District of North Vancouver Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Library Assistant 2 to join our Circulation team at the District of North Vancouver. As a key member of our team, you will be responsible for providing exceptional service to the public, responding to inquiries, and performing a variety of tasks to support the successful operation of our...
