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Program Director
2 months ago
Program Director
at Capco Canada
Job Summary
We are seeking a highly skilled Program Director to lead our project management efforts. The ideal candidate will have a strong background in project management and implementation management, with experience leading large, complex application development projects.
Key Responsibilities
- Plan, manage, and facilitate the successful execution of program timelines and milestones.
- Collaborate with internal and external contributors to build a client-specific co-delivery plan while adhering to implementation processes.
- Actively track all activities and their status; accountable for critical project deadlines and tasks.
- Proactively engage with customers to understand project requirements, manage expectations, provide project updates, and ensure overall customer satisfaction.
- Prepare work schedules and timelines with the customer and the extended team.
- Anticipate and mitigate potential issues with project delivery.
- Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding.
- Maintain up-to-date documentation and communicate findings to key stakeholders.
- Regularly communicate project status and circulate project information to the team.
- Obtain final sign-off and ensure customers are fully satisfied with project completion.
- Prepare and ensure seamless handoff of newly implemented customers to the operations team.
Requirements
- 10+ years of project management and implementation management experience.
- Demonstrated experience leading large, complex application development projects.
- Experience with software re-write/re-engineering/refactoring projects.
- Able to lead deep-dive technical discussions for solutioning.
- Able to provide estimates for duration/effort of design/development activities.
- Experience and capabilities to speak with customer leaders to extract expectations, influence direction, and manage expectations.
- Excellent people skills.
- Comfortable speaking and presenting to senior stakeholders and clients.
- Ability to think strategically and execute tactically, enabling cross-business teams.
- Ability to work in a fast-paced environment while following best practice and company process.
- Highly driven and passionate about customer satisfaction, product development, and technology.
- Excellent oral, listening, and written communication skills.
- Excellent presentation skills.
- Banking experience desirable but not necessary.
