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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Meera's Infraconstruct Holdings Ltd. as a key member of our IT department.
Key Responsibilities- Provide technical support and assistance to employees and customers, ensuring prompt and effective resolution of technical issues.
- Configure and maintain computer networks, servers, and other IT infrastructure to ensure optimal performance and security.
- Develop and implement technical solutions to improve the efficiency and effectiveness of our IT systems.
- Collaborate with cross-functional teams to identify and prioritize technical requirements and implement solutions.
- Conduct regular maintenance and troubleshooting of IT systems, including hardware and software upgrades.
- Develop and maintain technical documentation and knowledge base to support technical support activities.
- Participate in the design and implementation of new IT projects and initiatives.
- Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
- 3+ years of experience in a technical support or IT infrastructure role.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- ITIL certification.
- Experience with cloud-based technologies and infrastructure.
- Knowledge of security protocols and best practices.
- Experience with project management methodologies.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and cover letter, to us.
