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Help Desk Support Specialist
2 months ago
Position Title: Help Desk Support
Location: Collingwood, Ontario
MacLean Engineering is seeking an experienced Help Desk Support professional to join our IT team. This role involves providing technical assistance and support to employees across various locations, including hardware and software troubleshooting, maintenance, and setup.
About the Position:
- Assist employees with help desk-related activities, including hardware and software support.
- Source and requisition hardware and software from vendors as directed by the Business Systems Manager or Supervisor.
- Responsible for the initial setup, configuration, and maintenance of all hardware and software.
- Maintain a comprehensive inventory of IT-related hardware and software and ensure the integrity of these documents via periodic audits.
- Travel to various branches and facilities is required, including annual onsite support to our Creighton and Thompson branches.
- Must possess excellent communication skills, be adept at problem solving, and demonstrate the ability to work independently.
- Strong organizational and time management skills are essential to succeed in this role.
About You:
- The successful candidate must be willing to learn, open-minded, and flexible, organized and detail-oriented, team-oriented, disciplined, and have a positive attitude.
- Any one of the following qualifications is an asset:
- Degree of Certification in an IT-related field (or related experience).
- A+ Certification, LAN/WAN experience an asset.
- Strong working knowledge of Windows 10 and Microsoft 365 office products.
- Knowledge of Bitdefender and Ubuntu an asset.
About Us:
MacLean Engineering has been a leading innovator of underground mining equipment solutions for over 50 years. As we continue to expand our product range and geographic footprint, we remain privately owned and consistently focused on the Company's founder's original engineered design imperatives – safety, productivity, and enduring quality.
We offer competitive wages and benefits, including:
- 3 weeks' vacation annually.
- Paid Overtime after 40 hours worked.
- Flexible Group benefits Package (once probationary period is completed).
- Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (once probationary period is completed).
- Annual Employee Bonus.
- $250 Annual Safety Shoe allowance.
- Company Paid Uniforms.
- Free coffee.
- Employee appreciation days, raffles/draws, BBQs, and much more.
